• Define and implement the IT strategy to support the company s overall goals and business plan.• Design, develop, implement and maintain IT policies and procedures.• Plays the main role in new software selection (CRM) for the company and ensures IT quality control on development (Nous ERP).• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Manage the IT department to make sure that all IT Hardware and Software and the whole IT infrastructure of the company are well maintained.• Maintain the company s IT security and confidentiality of IT data.• Audit IT systems and assess their outcomes.• Draft annual IT budget and ensure cost effectiveness.• Performs other duties and responsibilities related to Information Technology that may be delegated by the senior Management

• Implementation, administration and maintenance of infrastructure server solutions (remote server, cloud storage)• Implementation, administration and maintenance of application solutions (domains, emails, MySQL databases, file servers etc.)• Remote support / Service desk (resolving user problems)• Maintenance of existing and implementation of new local networks and network devices• Creating internal standard procedures and managing their execution• Perform backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media• Create, change, and delete user accounts per request• Investigate and troubleshoot issues• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary• Perform periodic performance reporting to support capacity planning• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required• Analysis of IT contracts with external providers