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Nedal Alshami Email & Phone Number
Director, Service Delivery (Canada, USA, UK, Hong Kong)
at
QuadReal Property Group
1 work email found
@injazat.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Service Delivery (Canada, USA, UK, Hong Kong)
Location
Calgary, Alberta, Canada
Company size
Who is Nedal Alshami? Overview
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Quick answer
Nedal Alshami is listed as Director, Service Delivery (Canada, USA, UK, Hong Kong) at QuadReal Property Group, a company with 1351 employees, based in Calgary, Alberta, Canada. AeroLeads shows a work email signal at injazat.com and a matched LinkedIn profile for Nedal Alshami.
Nedal Alshami previously worked as Digital Governance & ITSM Consultant at Pollard Banknote Limited and Director of Programs & ITSM Services at Governance Experts Partners. Nedal Alshami holds Master Of Business Administration (M.B.A.), Business Administration from University Of Wollongong In Dubai.
Company email context
Email format at QuadReal Property Group
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{first}.{last}@injazat.com
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Profile bio
About Nedal Alshami
Strategically-minded and results-driven Senior Services Delivery Manager with 20+ years of experience in IT industry, renowned for consistently achieving business targets across professional career.Effectively managed all IT services, Governance, Strategy, Programs and Projects for Government and international companies and high-profile vendors.Considered risks and opportunities while handling IT Budgets of Multi-Million AED and managing 80+ branches across UAE, US, Germany and UK across my journey of leadership. Working sectors:Government, Oil & GAS, Energy, Utilities, Finance and MediaCertifications:CGEIT, Scrum Certified, ITIL Expert V3, PMP
Listed skills include Itil, It Service Management, Integration, It Management, and 38 others.
Current workplace
Nedal Alshami's current company
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Quadreal Property Group
18 roles · 11 years
Nedal Alshami work experience
A career timeline built from the work history available for this profile.
Digital Governance & Itsm Consultant
Current- Coordinated with Pollard Banknote branches in Canada and Europe to enhance technical operations center processes.
- Collaborated with executive VP, Directors, and Global Manager to practice improved operations procedures.
- Evaluated and created ITSM, SOC, and NOC processes for enhanced efficiency.
Jun 2024 - Present
Director Of Programs & Itsm Services
CurrentIT Service Management (ITSM)Implemented ITIL framework to standardize IT service delivery and support.Managed incident, problem, change, and release management processes to ensure minimal disruption to IT services.Conducted regular service reviews with key stakeholders to assess performance and identify areas for improvement.Developed and maintained a.
Sep 2023 - Present
Outsource Services Program (Service Delivery) Head
Operational ManagementITSM Management (Incidents Management, Requests Management, Problem Management, Change Management, Release Management, Capacity management)Client Relationship ManagementPerformance MonitoringProject ManagementTeam LeadershipIssue ResolutionQuality AssuranceProcess ImprovementStakeholder Engagement
Jul 2021 - Sep 2023
Program Manager / Services Delivery Manager
Successfully managed strategic ITSM outsource services with ADNOC, the largest offshore oil and gas producer in the UAE and the world's 12th largest oil company by production. Overseeing the establishment of IT and enterprise services to support the UAE National Oil group comprising 13 companies’ headquarters. Successfully led the Centralization.
Jun 2020 - Jul 2021
Senior Service Delivery Manager / Program Manager
- Under Core42 Outsource Contract
- Managed the delivery of IT services, including service desk support, incident management, change management, problem management, and service level management.
- Developed and maintained positive relationships with internal and external stakeholders, including business leaders, IT staff, and vendors.
- Collaborated with other IT managers to ensure the successful delivery of IT projects, on time and within budget.
- Developed and maintained IT service delivery policies, procedures, and processes, ensuring compliance with industry standards and best practices.
- Managed a team of 30 IT professionals, providing leadership, coaching, and mentoring to ensure high performance and employee engagement.
Oct 2015 - Jun 2020
Senior Service Delivery Manager / Account Manager
Part of the managed client portfolio under Core42
2019 - 2020
~1 yr
2019 - 2020
~1 yr
Senior Service Delivery Manager / Account Manager
Part of the managed client portfolio under Core42
2016 - 2018
~2 yrs
2015 - 2016
~1 yr
Regional Service Delivery Manager
- Provided Information Technology services to UAE, UK and US branches
- Provided Governance with executive management
Jun 2013 - Oct 2015
Service Delivery Manager / Incidents , Changes & Problems Manager
- Managed 20+ business solutions providing services to internal and external customers
- Provided Information Technology services to 2000+ end users covering 80+ branches covering Abu Dhabi, Al Ain and West region
- Implemented dedicated and hybrid outsourced services
- Directed technology refresh program consisted of 3 interconnected large projects
Jan 2011 - Jun 2013
Service Delivery Manager / Project Manager
Part of Injazat Data Systems Managed Services, responsible for:- Managed 45 dedicated resources.- Implemented process-oriented work streams for service delivery.- Oversaw the results of team to ensure internal and externalSLA's are met.
Feb 2009 - Jan 2011
Gis Lead / Project Manager
Mar 2007 - Feb 2009
Gis Business Consultant/ Project Manager
Sep 2005 - Mar 2007
Gis Specialist
Mar 2003 - Sep 2005
Gis Developer Engineer
Apr 2001 - Mar 2003
Software Developer
Mar 1999 - Jan 2001
Team & coworkers
Colleagues at QuadReal Property Group
Other employees you can reach at quadreal.com. View company contacts for 1351 employees →
MH
May Hwang
Colleague at Quadreal Property Group
Greater Toronto Area, Canada, Canada
View →
CD
Christina David
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
RM
Richard Morden
Colleague at Quadreal Property Group
Calgary, Alberta, Canada, Canada
View →
SG
Satchi Gireedharan
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
MM
Morgan Montpellier
Colleague at Quadreal Property Group
Vancouver, British Columbia, Canada, Canada
View →
LD
Lino Dimattia
Colleague at Quadreal Property Group
Canada, Canada
View →
NM
Nick Mackeil, Rpa
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
SS
Sue Stevanovic
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
SK
Sherina Khan
Colleague at Quadreal Property Group
Vancouver, British Columbia, Canada, Canada
View →
PG
Peter Godzina
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
May Hwang
Colleague at Quadreal Property Group
Greater Toronto Area, Canada, Canada
View →
CD
Christina David
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
RM
Richard Morden
Colleague at Quadreal Property Group
Calgary, Alberta, Canada, Canada
View →
SG
Satchi Gireedharan
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
MM
Morgan Montpellier
Colleague at Quadreal Property Group
Vancouver, British Columbia, Canada, Canada
View →
LD
Lino Dimattia
Colleague at Quadreal Property Group
Canada, Canada
View →
NM
Nick Mackeil, Rpa
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
SS
Sue Stevanovic
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
SK
Sherina Khan
Colleague at Quadreal Property Group
Vancouver, British Columbia, Canada, Canada
View →
PG
Peter Godzina
Colleague at Quadreal Property Group
Toronto, Ontario, Canada, Canada
View →
2 education records
Nedal Alshami education
Master Of Business Administration (M.B.A.), Business Administration
Bachelor'S Degree, Computer Science
FAQ
Frequently asked questions about Nedal Alshami
Quick answers generated from the profile data available on this page.
What company does Nedal Alshami work for?
Nedal Alshami works for QuadReal Property Group.
What is Nedal Alshami's role at QuadReal Property Group?
Nedal Alshami is listed as Director, Service Delivery (Canada, USA, UK, Hong Kong) at QuadReal Property Group.
What is Nedal Alshami's email address?
AeroLeads has found 1 work email signal at @injazat.com for Nedal Alshami at QuadReal Property Group.
Where is Nedal Alshami based?
Nedal Alshami is based in Calgary, Alberta, Canada while working with QuadReal Property Group.
What companies has Nedal Alshami worked for?
Nedal Alshami has worked for Quadreal Property Group, Pollard Banknote Limited, Governance Experts Partners, Federal Tax Authority, and Etisalat.
Who are Nedal Alshami's colleagues at QuadReal Property Group?
Nedal Alshami's colleagues at QuadReal Property Group include May Hwang, Christina David, Richard Morden, Satchi Gireedharan, and Morgan Montpellier.
How can I contact Nedal Alshami?
You can use AeroLeads to view verified contact signals for Nedal Alshami at QuadReal Property Group, including work email, phone, and LinkedIn data when available.
What schools did Nedal Alshami attend?
Nedal Alshami holds Master Of Business Administration (M.B.A.), Business Administration from University Of Wollongong In Dubai.
What skills is Nedal Alshami known for?
Nedal Alshami is listed with skills including Itil, It Service Management, Integration, It Management, It Operations, Pmp, Data Center, and Requirements Analysis.
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