Ting Ou Email & Phone Number

Mississauga, Ontario, Canada

• Perform gap analysis and recommend procedures/enhancements to fulfill business requirements
• Collaborate with stakeholders to contribute to project proposals by analyzing, documenting, andre-engineering end-user needs
• Plan and implement effective testing processes to ensure that deliverables adhere to businessstandards

Mississauga, Ontario

• Manage several highly strategic clients while acting as a liaison between the client and various Yardi support teams
• Develop and coordinate detailed project plans for implementation, upgrades and conversions
• Provide continued internal training on several Voyager Residential functions (CRRM, deposit interest, residential workflow, intercompany)
• Perform on site support for clients, including implementation, system configuration, process development and end-user training
• Complete system, business, and end-user process reviews to identify inefficiencies and recommend optimal business practices and system workflows
• Facilitate departmental meetings and plan office events, as part of the office Senior Account Manager group.

Mississauga, Ontario

• Managed multiple simultaneous client implementations, while adhering to strict deadlines
• Provided client training on the Voyager Residential module, while assisting with system testing, documentation, and user transition support
• Worked with clients to import sensitive data using ETL
• Deployed functional solutions and implemented test plans to ensure system integrity

Mississauga, Ontario

• Provided efficient and professional technical support
• Assisted clients with their daily workflows, while providing training on Residential processes
• Troubleshooted various program issues and provide detailed solutions, including process improvements, data fixes and configuration changes
• Created internal and external product training documentation for various core functions

Mississauga, Ontario

• Primary contact for clients while being the central source for information, guidance, and assistance
• Assisted clients with core data set up, including chart of accounts, security settings and permissions
• Trained clients on software functionality, such as monthly accounting cycles, year-end accounting practices and bank reconciliations
• Resolved application, database, and hardware support requests involving the Yardi Genesis program
• Responsible for client conversions and upgrades between various accounting software.
• Developed and coordinated detailed project plans to ensure the client’s implementation goals were met and timelines followed.

Toronto, Ontario

• Participated in clinical rounds and discussion
• Transferred the data from questionnaire forms to in-house databases
• Performed quantitative and qualitative analysis of data using Excel and SAS software
• Interpreted results while preparing tabulates and graphs for research papers