Nedim Hrustic Email & Phone Number

Jacksonville, Florida Area

Started as Loan Counselor and promoted within 3 months to mange heavy work load for specialist/ underwriters. Discuss various workouts with customers to mitigate losses for investors and company. Collected required documents, verified qualification and close the deal to prevent losses to company. Exceeded above monthly goals set by management. Negotiated deals with multiple partners: Agents, Insures, Investor and customers.Analyzed appraisal, Broker price opinions and review Titles to be within guidelines.Investigated customer/clients claims under guidelines and rules. Evaluated customer’s financials, Profit & Loss, expenses and tax returns.Developed file management system and organized materials to create and maintain project files. Collected and set up payment plans to bring accounts current. Fielded, prioritized and assisted with incoming phone calls.

Developed buyers by maintain relationship with previous and new customers: suggesting workouts, meeting prospects, responding to inquiries; recommending sales campaigns and promotions. Qualified buyers by understating buyer’s requirements and interest.Close sales by overcoming objections; negotiating price, completing purchase contracts.Analyzed current market, comparing and contrasting competitive models and prices.Built and maintained internal and external customer satisfaction via phone or email. Provided profit & loss reports to owner.

Promoted from cashier to supervisor. Inventoried and ordered equipment to sustain business operations. Monitored daily production and developed business relationship with customers by providing excellent service. Job function performed while attending high school and college.Resolved complaints promptly and professionally with customers or employees.Trained new employees by explaining and demonstration job functions. Handled cash and credit card transactions to match daily sales.Supervised work area and lobby to meet policy and inspection.Management five star rating by inspector for customer service and productivity.As cashier provided excellent service for customer and client needs.