Nedim Hrustic Email & Phone Number

Florida, United States

Jacksonville, Florida Area

Responsible for ensuring Selene prepares for contractual obligations regarding Governments contracts and other government contracts in a timely and seamless manner. Coordinate with various business units and the clients to ensure expectations are met. Works with assigned stakeholders to ensure deliverables are met in a timely and thorough manner. Develop process maps to be included with the Policy and Procedures. Communicate and coordinate meeting schedules with various internal departments and external clients/subcontractors. Identify process improvement opportunities and work with the department managers to ensure the request is documented and vetted with the appropriate stakeholders.

Jacksonville, Florida Area

Act as an advocate for the borrower by intervening on their behalf to remove obstacles preventing prompt and successful resolution of their issue or inquiry. Handle incoming calls from customers with inquires regarding the foreclosure, loan modification, or loss mitigation process. Make outgoing calls as necessary for follow up on outstanding items and/or responses. Reach across inter-departmental areas as appropriate to expedite borrower responses. Correctly assess Collection, Loss Mitigation and/or Foreclosure activity in progress on loan to ensure borrowers receive accurate information and critical items are escalated. When applicable, handle mediation calls in order to discuss and propose various workout options with the courts for all investor types such as FNMA, FHLMC, FHA, VA and private labels . Review pending mediation cases sent from the attorney/court as needed. Work with attorneys on proposing various workout options for customers who are in active bankruptcy inclusion of mediation within a tight timeline when applicable Work with EverBank bankruptcy attorneys & debtors' attorneys to obtain court approval for all workouts on active bankruptcies .Communicate with internal departments to validate loss mitigation and court ordered requests . Complete state/county required questionnaires for mediations in addition to requested documentation .Underwrite each assigned loan for best course of action to cure or liquidate - using loss mitigation completed package, equity analysis, income analysis and investor insurer/guidelines. Make recommendation and be prepared to handle loss mitigation or liquidation. Interface with other departments to resolve issues and discuss shared impacts . Help manage system and operational interfaces between legal and business units . Provide the maximum level of customer service to borrowers during the foreclosure, loan modification, and loss mitigation process.