Neelabh Prabhat Email & Phone Number

Bengaluru, Karnataka, India

Noida, Uttar Pradesh, India

- Provided leadership to a team of 70 associates in a 'work from home' setup, driving Bookings, Drafting, Research processes- Achieved a significant improvement in NPS for Bookings process from 7.3 to 9.3 within a year, showcasing dedication to customer satisfaction and quality improvement.- Implemented an efficient Overtime & Off-shift process for 500.

Gurgaon, India

- Set up entire Operations for Expresso (Shuttl’s Intercity Bus Service) from ground-up- Established Expresso as the top rated bus Operator on Redbus & Paytm through relentlessly improving CSAT- Revamped ground operations in response to Covid-19 situation ensuring safety standards- Scaled up from zero to 54 buses in record time of 5 months- Responsible for.

Gurugram

- Set up the processes for Partner Care of Shuttl to manage complaints and concerns of 300 plus operators across 7 cities- Streamlined the recurring issue of vendor payment related complaints- Set up processes to track and report Emergency issues that happen during Shuttl daily operations

Gurgaon, India

• To ensure that the business is at all times in adherence to regulatory / internal policies and procedures
• Coordinated periodic testing and verification activities for Credit Initiation unit through tools such as operational risk self-assessment (MCA) and risk indicator reporting
• Drafted corrective action plans, tackling issues at a root cause level, working with stakeholders and advisers
• Managed a team of Control specialists to provide superior risk and control advice and support on an ongoing basis
• Managed vendor franchise risk by covering Outsourced Service Providers of Credit Initiation unit

Gurgaon, India

• Responsible for executing re-engineering initiatives aimed at productivity improvement and process simplification
• Awarded the prestigious APAC Leadership Excellence Award for implementing LEAN methodologies towards process improvement, establishing TAT benchmarks and improving FTE productivity of sales solicitation and credit.
• Analyzed Net Promoter Score to understand customer pain points and designed initiatives to help reach the goal of 30+score
• Prepared Management, Control & Assessment reports to ensure quality and compliance requirements are met

Mumbai Area, India

Leadership program for high-potential experienced banking professionals Devised exit strategy for corporate with unprofitable salary accounts with the bank Developed sales strategy for acquisition of Corporate Credit cards through various channels  Designed expense tracker along with the expense drivers for Credit Initiation Operations of Cards.

Rukka Village

• Part of the 3-member founding team of a social enterprise to employ youth and women from underprivileged backgrounds
• Prepared the initial business plan to setup and operationalize the Rural BPO and Rural Marketing verticals
• Instrumental in making Rural BPO vertical operationally sustainable within 5 months of starting operations
• Managing performance of 60 in-house associates with an expected 4-fold growth over the next financial year
• Developed and coordinated training plan for over 100 trainees in a period of 10 months
• Manage end-to-end operations including quality assurance and delivery

Mumbai Area, India

• Worked with the Technology (India), Infrastructure (India), Speciality Finance (UK), Retail (UK) and Insurance (UK) teams as an associate analyst
• Built end-to-end financial models with DCF, relative valuation, comparable company analysis after doing strategy analysis on the industry and fundamental analysis on the company
• Generated investment ideas and prepared investment research reports and other reports like industry analysis, market scenario analysis etc.

Mumbai Area, India

• Designed the blueprint for automation of underwriting process for Reverse Mortgages for integration into web-based end-to-end mortgage processing software
• Streamlined the audit process to track the efficiency of loan processing, underwriting and funding
• Developed forward mortgage products based on secondary investor guidelines

Graz

Developed a post distorter to compensate non linear effects of RF power amplifier using approximated Volterra kernels and realised S-function for a general non linear Volterra filters in SIMULINK (MATLAB)

Btech, Electrical Engineering, 8.3 / 10

Activities and Societies: Debating, Quizzing

Pgpm, Management, 3.67 / 4

Activities and Societies: Net Impact Club - Social Entrepreneurship and Innovations Coordinator

Level 3 Exam Cleared, Finance

Senior Secondary

Secondary