Neelabh Roy Email & Phone Number

I am an accomplished professional with a proven track record in customer support and project management. As a Manager at Pepperfry, I effectively managed a team of 31 members across Outbound, Chat, and Email support, achieving remarkable improvements in operational efficiency and customer satisfaction. I led a Merchant Resolution Team, revamped the chatbot automation, and redesigned the return policy to reduce returns and refunds. Additionally, I spearheaded projects to enhance email templates, product reviews, and customer escalations.My role as a Project Manager at Stetig Consulting saw me lead digital transformation initiatives, earning a 5/5 client rating for completing projects without delays. I excelled in Salesforce customization, chatbot implementation, and organizing user demonstration sessions.In my time with OYO LIFE, I successfully oversaw ground operations, improving Net Promoter Scores by 15 percentage points and achieving a 10% reduction in Operational Expenditure. My previous stint involved streamlining rent collection processes and restructuring check-in/check-out procedures, leading to a 3 percentage point improvement in PAN-India rent collection. My skills include team leadership, process optimization, and a strong commitment to client satisfaction.

Listed skills include C, C++, Java, Javascript, and 11 others.