• Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages, segments and prioritizes its efforts accordingly.• Continually review the actual production of each account against the potential for that account. • Continually review and upgrade the client base.• Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review• Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.• Ensure that all new team members are properly oriented in the strategy and positioning of the Anantara brand, and able to articulate this positioning in the marketplace.• Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.• Manage performance of team members, identify gap in skills necessary to perform their duties and recommend programs to meet the skills requirements of the team.• To oversee general department operations from Sales and Marketing and Events.• Ensure all sales people maintain a personal up-to-date knowledge on all Anantara product and service offerings, including promotions. In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.• Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure• Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.• Create and implement packages and promotions for as well all marketing and online media activations.• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise

• Develops and implements strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.• Develops and manages sales/marketing operating budgets.• Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.• Develops and recommends product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.• Achieves satisfactory profit/loss ratio and market share in relation to preset standards and industry and economic trends.• Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events.• Attends sales strategy meetings to provide input on weekly and overall sales strategy• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.• Develops sales goals and strategies and verifies alignment with the brand business strategy.• Liaises with marketing manager in the delivery of specific hotel marketing projects such as direct marketing, production of sales collateral and advertising campaigns.• Ensuring that all members of the sales and events team maintain Standards and that the system is utilized to its full capacity. • To actively manages a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.

Managing inventory of two hotels (640 rooms) and banqueting services.Efficiently plan, organize and implement weekly & monthly sales planExecuting Standard operating Procedures at the department through constant training and development. Generated new business through networking efforts and execution of creative marketing plansAnalyze monthly and quarterly financial reports, constantly reviewing the trends of the marketPerformed monthly sales forecasting and competitive analyses to determine product performance levels.Maintaining clients in the vicinity of DIFC and Sheikh Zayed RoadAcquired portfolio of 160 accounts through identification of unique business opportunities, execution of corporate presentations, and strong contract negotiations closings. Managing a team of two area account managers and two sales coordinators.

Acquisition and maintenance of corporate clients - Corporate and Conference and BanquetingGood understanding of the corporate segment.Understanding of financial information required to open new accounts with clients.Strong verbal & written communication skills. Achieved monthly budgets / targets setBuilding relationships with key sales colleagues to develop the corporate loyalty programme, Maintaining the budget targets and reporting to management on a monthly basis.Ensuring all literature produced is of high quality and consistent with the branding of the company and programmes.Complete in-depth reports of each client of the focus and strategy of your appointment - SFA OperaSourcing and securing new business for the company and maintaining and growing existing relationships.Prepare and present management reports for clients monthly.Attend monthly and weekly sales meeting.International exposure performing at various Trade ShowsMarketing and Liaising with overseas clients

Managing the sales for the hotel including Rooms, Conferencing, Banquets & other services offered by the hotelEfficiently plan, organize and implement weekly & monthly sales plan Set telesales targets of 10 calls per a week to selected corporate to maintain Top of mind awareness Complete in-depth reports of each client of the focus and strategy of your appointment Sourcing and securing new business for the company and maintaining and growing existing relationships.Attend monthly and weekly sales meeting.Complete business plans and update regularly.Managing the sales for the group of 148 hotels including Rooms, Conferencing, Banquets & other services offered by the hotel through identification of unique business opportunities, execution of corporate presentations, and strong contract negotiations/closings. . Generated new business through networking efforts and execution of creative marketing plansAnalyze monthly and quarterly financial reports, constantly reviewing the trends of the marketMaintain weekly, Monthly, quarterly and MIS sales report

Attend to requests received from Travel Agents and Tour OperatorsPrepare tailor-made travel packages for either individual or group requests.Respond to accepted quotations.Consult with travel agents and direct public to confirm bookings.Process invoicing for receipt of deposit. Prepare tailor-made itineraries for confirmed bookings to ensure smooth operation.Gained specialized knowledge and experience regarding the management of travel within Southern Africa. Back-up reservations on Galileo, Amadeus and GabrielMaintaince of all travel agents, tour operators and corporateAttending and preparing for Trade shows and road showsUpdating and notifying agents of updated fares and changes in airline policiesAirport support assisting with check - in and boarding of guestsEducational with Travel trade and Tour operatorsTelesales to travel agents and tour operatorsMonthly and weekly reports compiled on each airline

Guided guests safely through an established tour route.Delivered 20-minute narration and animal information.Delivered conservation messages to guests.Transported guests by means of a 32-passenger Safari vehicleLearned to utilize hand signals to communicate with other cast members.Assisted guests with special need (e.g. guests traveling in wheelchairs).Responded to guest concerns and comments.Maintained housekeeping standards i.e. "on-stage" and "back-stage".Maintained and exemplified the Disney image.

Demonstrated customer service skills and passion for providing Caring Customer Service. Perform both public and non-public contact positions which may include passenger check-in and ticketingAssist with all operational aspects of the stationMaintain and strive to exceed customer services standards