Neelam B. Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Continuous Improvement specialist for RPO sector - currently performing QA audits on the recruitment process for Software Engineering (SWE) roles - Speakeasy and GHire audits

Promoted once again to Senior QA, my list of duties entails the below but not limited to: Internal and external calibration sessions,Reporting-Run Macros,Validate underlying data,QC Audits,Root cause and action plan-assign split of critical and Non compliant defects,Non Compliance validations,Dispute handling-resolve level 1 disputes,Service opportunities,Deliver training sessions as required,PKT assessments,Prepare and update evaluations guides,CCOC meets-deliver BU updates to QA team.

Pune, Maharashtra, India

Promoted to Senior compliance specialist role

Pune Area, India

A Control Specialist in Forward Lending Department, I currently Quality check Loan Officer Calls, Quality checking Loan Estimate and Closing Disclosure as per the TRID Guidelines and involved in Excel reporting. TILA/RESPA acts.Feb ’15 – PresentOcwen Financial Corporation is a financial services holding company which, through its subsidiaries, originates and services loans. We are headquartered in West Palm Beach, Florida, with offices throughout the United States, the U.S. Virgin Islands and support operations in India and the Philippines. We have been serving our customers since 1988. Jan 2017 – Oct. 2017 TRID QC – Lending Department at Ocwen LLC and Voice QA(Loan originator calls) and Voice QA – monitor Loan officer calls – auditing onshore calls.Other trainings, process activities, Projects and Miscellaneous Fun activities:• Escrow Project and CA project• Daily reporting, TRID Allocation manage TRID from start to finish, send LE and CD Template for TTS allocation• Qc on qc• Time and motion study• Client skype meetings• Applause – for TRID walkthrough• Process opportunity• La Fiesta Loca – active participation(Thought of the Day and Fun Friday Winner emails and monthly contest Emails)SPOT Award Winner for La Fiesta Activity.• Monthly contest winner – Dress You Boss..• Ocwen Wide contest – ‘Splash’• Outstanding rating for previous Year.• Part of the Food Committee Focus Group – emails and meets• Day end reporting• Automating sheets • Ocwen Service Excellence Survey• Ocwen Screening TED Talks • Ocwen Women’s day Quiz with a twist• Ocwen International Women's Day: Nutritionist Session• ERT Training• Adhoc reports and findings on loans• Daily ID Report Training • Winner of the Mind benders contest.• Winner of the Ocwen Global Women's Network Q2 Newsletter Quiz.Feb 2015 – Dec 2016 QA – Underwriting LRPU(Ocwen Loan Servicing)Before TRID I worked with the Ocwen Loan Servicing Department - LRPU - Underwriting. atOcwen Financial

Pune Area, India

Lending Operations - Loan Origination and closing

Pune Area, India

US Residential Mortgage - Analyst, QAFeb ’15 – Dec. '16Training - Lending at OcwenOcwen Financial Corporation is a financial services holding company which, through its subsidiaries, originates and services loans. We are headquartered in West Palm Beach, Florida, with offices throughout the United States, the U.S. Virgin Islands and support operations in India and the Philippines. We have been serving our customers since 1988. Analyst: LMQC – Loss Mitigation Quality Control Underwriting Ocwen Financial Perform quality assurance process reviews for Loss Mitigation department in Ocwen.Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.Make recommendations to help reduce process variation and eliminate errors.Track Business Unit responses for all findings identified from the process reviews.Work with Management and develop project plans to address opportunities identified through process reviews.Escalate unresolved issues to Senior Management and work with Management to resolve the issues.Provide management with timely reports documenting observations from reviews.Assist in implementing changes or modifications to the Quality Assurance department's evaluation process. Key Result Areas:Accurately review a of approx. 300 audits each month.Ensure a Efficiency of 98%/ month and a minimum Analyze the root causes for the defects identified through the audits using basic quality tools.Accurately report the root causes of the defects to the business units within 24 hours of identifying the defects.Analyze trends and submit recommendations to Management for the top 80% defects identified each week/ month.Track action items specified by the business units to remediate the root causes identified.Lead a of 4 calibration sessions every month and publish findings from the calibration sessions to the QA team and management. Trained on FHA / VA loans and Non GSE Hamp and Non Hamp Loans

Pune, Maharashtra, India

First Line support for Technical queries for a major Telecom Network provider - UK

Pune, Maharashtra, India

As Quality Analyst (Non Systems) • Involved in performance rating of:o E-Recruiters via specialized online tests for promotions of E-Recruiterso Internet research carried out by E-Recruiters on clients roles• Responsible for carrying out quality checks – parallel checks, screen recordings, Q&A sessions• Involved in accumulating the quality ratings / scores of E-Recruiters• Conducted regular assessments to benchmark quality performances

Company : OS2i India Pvt. Ltd., Pune (2years 6 months) Industry : IT Enabled Services/E-Recruitment; Responsibilities Performance rating of E-Recruiters via specialized online tests for promotions of E-Recruiters.Involved in carrying out quality checks - parallel checks, screen recordings, Q&A sessions.Involved in accumulating the quality ratings / scores of E-Recruiters.Carried out regular assessments to benchmark quality performances.Performance ratings of all internet research carried out by E-Recruiters on clients roles.

Pune Area, India

ResponsibilitiesServicing UK/USA clients, sourcing on internet for overseas job specs / requirements. This led to broadening my recruitment perspective in the foreign sector. Also worked on varied job-specifications ranging from sectors like Sales / Media / IT / Construction / Engineering to healthcare and other Business roles. Undertaken research recruitment work for Pharma/Biotech roles for UK Companies.Web-Sourcing - Job-Board search / CV

Sr. Customer Service Executive

Sr. Process Associate

Industry : IT Enabled Services/Corporate collections process s- Outbound; Accounts Receivables - Calling corporate houses for payments on lease/rental for Penske Truck Leasing Company (Client of GECIS).Collection on delinquent accounts for payments.Corporate Collections - Front End customer support + Back End operations like district handling (Correspondence work like preparation of weekly conference calls to discuss customer issues).Preparation of productivity reports.Contributions& Achievements Placed 14 candidates in a span of 15 months in USA / UK .through Outstanding E-Sourcing efforts.Converted three full time clients thus adding to new business for company. Business development for company by converting numerous trials clients through outstanding deliverables.Received client appreciation-written and verbal.Participated in the quality project in GECIS.Verbal appreciation from US client in GECIS.Appreciated for outstanding Customer service in MSourcE.

Masters Of Commerce, Commerce

B.Com from B.M.C.C Pune, H.S.C from B.M.C.C Pune, I.C.S.E from St. Mary's School, Pune

2. Bachelor Of Commerce; C.S.E, Bmcc

M.Com - External

Gniit, Computers

GNIIT Computer course