Neelam Katkar Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Assisting with guest enquiries, recommendations and special requests- Effectively handling guests’ complaints to ensure satisfaction and repeat business- Adhering to policies, procedures and protocols with changing nature of business to ensure guest’s safety- Effectively communicating and collaborating with other departments to ensure smooth hotel operations- Leading and supporting team members to perform duties and provide personalised guest service- Attending to other… Show more - Assisting with guest enquiries, recommendations and special requests- Effectively handling guests’ complaints to ensure satisfaction and repeat business- Adhering to policies, procedures and protocols with changing nature of business to ensure guest’s safety- Effectively communicating and collaborating with other departments to ensure smooth hotel operations- Leading and supporting team members to perform duties and provide personalised guest service- Attending to other duties as required by Management Show less

Sydney, New South Wales, Australia

- Providing quality service to customer during check-in, check-out and throughout their stay- Creating and managing reservations using Opera- Driving additional sales through upselling and recruiting new loyalty members- Allocating amenities and prepare check-in for VIPs/loyalty members based on profile preferences- Maintaining strict security procedures with credit/cash transactions and issue of room keys- Ensuring all guest charges are accurately posted, settled and… Show more - Providing quality service to customer during check-in, check-out and throughout their stay- Creating and managing reservations using Opera- Driving additional sales through upselling and recruiting new loyalty members- Allocating amenities and prepare check-in for VIPs/loyalty members based on profile preferences- Maintaining strict security procedures with credit/cash transactions and issue of room keys- Ensuring all guest charges are accurately posted, settled and balanced- Operating switchboard effectively to handle all internal/external calls promptly and professionally- Completing cashier audit and shift handover- Learning continuously through trainings to broaden and deepen skillset Show less

Sydney, New South Wales, Australia

- Ensuring guest ledgers are accurately settled and discrepancies are resolved- Reconciling daily banking including credit card surcharge and other transactions- Managing overnight PMS rolling, transactions reconciliation and reporting- Updating STR and preparing daily brief for the following day’s operations- Completing Daily Management Report and ensuring departmental revenue and forecast is captured- Monitoring, reporting and actioning guest reviews- Tracking loyalty… Show more - Ensuring guest ledgers are accurately settled and discrepancies are resolved- Reconciling daily banking including credit card surcharge and other transactions- Managing overnight PMS rolling, transactions reconciliation and reporting- Updating STR and preparing daily brief for the following day’s operations- Completing Daily Management Report and ensuring departmental revenue and forecast is captured- Monitoring, reporting and actioning guest reviews- Tracking loyalty membership recruitment leader board and assist with documentation- Recording important on-goings of shift in Duty Manager Log to communicate with other departments- Managing, recording and resolving guest complaints promptly- Ensuring employees complete checklist accurately- Maintaining adherence to emergency and security procedures- Actively participate and contribute towards reaching departmental goals- Remaining current in all updates with regards to new procedures and guidelines- Creating training guides and assist with employee training in department Show less

Sydney, New South Wales, Australia

- Providing quality service to customer during check-in, check-out and throughout their stay- Creating and managing reservations using Opera- Driving additional sales through upselling and recruiting new loyalty members- Maintaining strict security procedures with credit/cash transactions and issue of room keys- Ensuring all guest charges are accurately posted, settled and balanced- Operating switchboard effectively to handle all internal/external calls promptly and… Show more - Providing quality service to customer during check-in, check-out and throughout their stay- Creating and managing reservations using Opera- Driving additional sales through upselling and recruiting new loyalty members- Maintaining strict security procedures with credit/cash transactions and issue of room keys- Ensuring all guest charges are accurately posted, settled and balanced- Operating switchboard effectively to handle all internal/external calls promptly and professionally- Completing cashier audit and shift handover- Processing of Night Audit and nightly reports- Attending to guest’s food and beverage requests from late night menu and deliver accordingly- Learning continuously through trainings to broaden and deepen skillset Show less

Blue Mountains, New South Wales, Australia

- Training and mentoring students to perform a smooth check-in and checkout of guests using Opera- Assisting students in creating and updating reservations, reviewing them and rectifying mistakes- Handling guests’ complaints and maintaining standards of the workplace- Answering telephones and transferring calls to appropriate departments- Posting charges into guests’ accounts and delivering parcels and mail- Monitoring reports such as arrivals and guest ledger and resolving… Show more - Training and mentoring students to perform a smooth check-in and checkout of guests using Opera- Assisting students in creating and updating reservations, reviewing them and rectifying mistakes- Handling guests’ complaints and maintaining standards of the workplace- Answering telephones and transferring calls to appropriate departments- Posting charges into guests’ accounts and delivering parcels and mail- Monitoring reports such as arrivals and guest ledger and resolving traces- Maintaining dynamic relationships with all departments to ensure exceptional guest experience- Balancing all transactions at the end of shift ensuring all postings, charges and reversals are accompanied by required documentations Show less

Melbourne, Victoria, Australia

- Serving guests using three-plate carrying technique in corporate events of up to 3,500 guests- Preparing and serving cocktails, mocktails and other beverages- Assisting customers with information, services and directions on facilities and events- Strong customer service and excellent verbal and written communication skills- Working autonomously as well as a part of a team- Ensuring guests receive the highest standard of service across the company’s array of catering… Show more - Serving guests using three-plate carrying technique in corporate events of up to 3,500 guests- Preparing and serving cocktails, mocktails and other beverages- Assisting customers with information, services and directions on facilities and events- Strong customer service and excellent verbal and written communication skills- Working autonomously as well as a part of a team- Ensuring guests receive the highest standard of service across the company’s array of catering services Show less

Bachelor Of Business (International Hotel And Resort Management)

Bachelor Of Business (International Event Management)

Education record