Neelima S. Email and Phone Number

I am an experienced professional with a strong track record in managing government projects. My expertise lies in handling Right to Information (RTI) requests and efficiently addressing public grievances. Here are the key highlights of my career, Grievance Resolution: I oversaw the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), where I efficiently handled citizen grievances and queries raised on the portal.Effective Communication: As part of my responsibilities, I managed the official government mail ID (abdm@nha.gov.in). Here, I provided effective resolutions to issues and concerns raised by Indian citizens.Stakeholder Engagement: Building positive relationships with stakeholders is one of my strengths. I have successfully coordinated with state coordinators, enabling effective communication and collaborative problem-solving.Data Analysis: skilled at analyzing project data related to healthcare initiatives such as eSanjeevani and NHM. This ability has been instrumental in driving informed decision-making.Project Monitoring: I diligently monitored project progress, ensuring that milestones and deadlines were met as planned.Strategic Planning: My role involved developing strategic roadmaps to guide the effective implementation of Health IT Programmes, ultimately optimizing outcomes.Stakeholder Collaboration: I have established robust communication channels with key stakeholders, including NHA, NITI Aayog, eSanjeevani, and state authorities.Regional Leadership: Taking on a leadership role, I oversaw operations for the entire Eastern region in the Ayushman Bharat Digital Mission. I provided critical support to the technical team during onboarding processes.Capacity Building: I conducted informative training sessions and webinars for a diverse audience, including hospitals, Asha Workers, and healthcare professionals. These efforts aimed to educate them about ABDM. Project Management: My role required creating actionable deliverables for management-level review. This included comprehensive communication plans, implementation roadmaps, and training strategies.Team Collaboration: I actively promoted collaboration among cross-functional teams, which included business analysts, IEC, capacity building experts, technical personnel, and finance. This ensured insights into work progress and the identification and resolution of project bottlenecks.Issue Tracking: Vigilantly tracking, documenting, and reporting project issues was a key responsibility. This contributed to timely problem resolution and overall project success.