Neelkumar Patel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Identify and assess customers needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Escalate high priority issues to Higher support levels and Senior Management.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.• Use analytical skills to isolate and resolve complex issues through appropriate troubleshooting method.• Ability to multitask, prioritize, organize and balance workload.• Utilize an effective time management strategy for troubleshooting time specific issues and making sure all the systems and devices are working without any issues for all customers.• Checking and updating operating systems according to the compatibility and availability of applications.• Using AWS technology, including using compute, networking, storage, and database AWS services.• Other additional duties as assigned also within off hours, if needed.

Winnipeg, Manitoba, Canada

• Responds to customers with an appropriate sense of urgency.• Resolves customer concerns and complaints in a friendly manner.• Communicates with management team regarding service-related issues.• Responds to requests from customers in a friendly manner.• Communicates showcase needs and helps merchandise the product.• Keeps the front counter/drive thru area organized, stocked and ready for rush.• Ensures that customers receive consistently fast and efficient service. • Takes the extra step (i.e., help a customer carry his/her tray to her table) where it is appropriate. • Cares for our customers and demonstrates this through behaviors shown while working. • Accurately and consistently updates the Production Tracking Sheet.• Properly times production to ensure product availability. • Uses only the approved techniques for producing all products. • Receives deliveries and ensures that the temperature, quality and dates of the received products are correct. • Maintain the registry and count the tills.• Manage ordering for required products for the store and placing order appropriately.• At the end of the shift, ensures that the production area is cleaned and prepared for the next production employee coming in.

Winnipeg, Manitoba, Canada

• Perform installations, configurations, and upgrades of IT equipment and software.• Perform routine maintenance, system updates, and data backups to ensure business continuity.• Provide technical support for clients' IT systems, including desktops, laptops, servers, printers, and networking equipment.• Manage software and hardware licenses and services.• Collaborate with vendors and technical support teams to resolve system-related issues and implement system upgrades.• Monitor and maintain proper functioning of network infrastructure, including switches, routers, firewalls, and wireless access points.• Collecting system data and logs and using it to troubleshoot as required.• Ensuring timely task completion and meticulous logging of all activities through Service Now ticketing system to maintain accountability and streamline operations.• Communicate with clients to understand their technical needs and provide timely support and solutions.• Help clients to Set up and troubleshoot all Mac OS and iOS devices.• Thrives on adeptly managing customer issues, adeptly resolving them directly or mobilizing internal resources for effective resolution.• Document technical issues, solutions, and procedures in the company's knowledge base.• Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology. • Assist in planning and implementing projects for clients, such as system migrations and hardware deployments

Windsor, Ontario, Canada

• Answered phones and responded to customer requests.• Provided customer with product and service information.• Identify, research and resolve technical customer issues as trained.• Diagnose, troubleshoot and resolve basic to advanced technical concerns for Servers and Cloud Based Servers. • Document customer notes, reports and logs.• Worked with log files, studied and investigated the log lines.• Worked on salesforce software to interact and sustain connection with customer.• Activated new users on servers and troubleshooted problems with the users previously connected to server.• Installation and upgradation of different server versions.• Worked with Microsoft Exchange and SQL servers connected with the main servers and troubleshooted problems with connections of it.• Troubleshooted problems with connection between Mail server clients and the Applications on the device not receiving emails.• Meet client contractual goals and metrics with regards to providing the customer excellent service.

Windsor, Ontario, Canada

• Taking orders with accuracy in a busy and drive-thru window.• Expert in Making coffee, Baking and taking orders.• Maintaining speed of service targets by working efficiently with a sense of urgency to fill orders and meet guest’s needs.• Prepared orders within a 2-3 min time frame.• Greeting customers and cooperating with Tim members.