Neeraj Kumar Email & Phone Number

Invoice to Pay Department - Invoice processing, Invoice validation, Payment processing, Vendor Reconciliation and Vendor Query Management

Gandhinagar, Gujarat, India

MBA with 13 years of experience in various product of Wholesale Banking. I have gathered potential knowledge of Global Banking & Market Operation (Back Office) such as Corporate Client Onboarding, KYC/Client Due Diligence, Treasury Fulfillment and service implementation i.e. Account opening, Closing, Maintenance, Quality Assurance & Procure to Pay .Extensive experience in Business Development, Operational Risk Management, Project Management, Business Control Monitoring & Reporting (BCMR), Operational Excellence/Lean Six Sigma, Process Improvement, Business Continuity Plan and Team Management.1. People Management• Manage Individual targets i.e. productivity, Turnaround time and Accuracy • Evaluate team performance and providing the training as applicable• Conduct one on one with direct reportee and share the performance, progress and area of opportunities• Conduct appraisal discussion with team as per company appraisal cycle• Hire and on-board new candidate as per business requirement• Keep an eye on daily inventory and ensure it’s closed by EOD• Manage staffing and shrinkage on daily basis to avoid any business disruption• Ensures team follow the SOPs and complete the work accordingly with the sense of risk management and regulatory guidelines2. Project Management• Worked on GSS (Straight through processing) STP application migration and owning the below responsibilityo Create TAR for all the activities and tracking updateso Sharing periodic reports with stakeholderso Identify and allocate UAT resourceso Observing UAT test and sharing feedback with tech team looping all the stakeholders• Worked on Onboard Assist (OBA) application migrationo Create TAR for all the activities and tracking updateso Sharing periodic reports with stakeholderso Identify and allocate UAT resourceso Observing UAT test and sharing feedback with tech team looping all the stakeholders

Gandhinagar, Gujarat, India

3. Stakeholder Management • Engage cross team stakeholders and internal business partners associated with operational area• Discuss with stakeholders and complete the task within Service Level Agreements (SLAs)• Coordinate with business partner to understand their requirements/any business changes• Present Monthly Business Review deck to stakeholders to give business updates• Consult with stakeholders for business challenges & possible solutions4. Process Management• Standard Operating procedures creation/modification as per business • Resource planning and allocation to the operation sub functions• Monitor & achieve the monthly KPIs for the business• Work on Risk Self-Assessment and ensure Risk, Control and Regulatory Metrics defined and meet for the business• Create/Review/Modify Failure Mode Effect Analysis (FMEA) of the process• Create/Modify Process Maps for the business • Conduct Process Governance (PG) review and ensure SOP, Process Maps, FMEA and Performance synced with each other• Verify high dollar transaction and approve as per Delegation of Authority (DOA) limit• Create test of control/quality review checklist on the basis of operational & regulatory risk alignment• Share daily business update with senior leaders and Business partner• Deals with Escalations and follow up status from upstream/downstream teams• Handles high level Query Management via email, chat, Call etc. from business partner• Play subject matter expertise (SME) role in business initiatives/improvement projects• Identify business improvement opportunity and implement the solutions post discussion with stakeholders obtaining the required approvals which help to gain business efficiency• Report monthly KPIs and Risk Assessment output in Dashboard for SLTs view • Prepare Monthly Business Review (MBR) deck for senior leaders and present to Stakeholders

Gandhinagar, Gujarat, India

5. Process Improvement• Worked on Green Belt Projectso Account Closing Backlog inventory reductiono Account opening 5 Days SLA improvement• Worked on time saving project which helped two FTEs benefit• Worked on Financial benefit project- Saved $20 dollar interest amount adjusted via GL6. Business Continuity Plan/Operational Risk Management• Create/Modify BRP documents as per business need• Create/Modify BIA documents as and when required• Conduct BCP test and share the reports with leaderso Collect BCP test evidences and get that closed on the portalo Address any observation shared by BCP team• Create Risk Assessment Questionnaire (RAQ) in calibration of Migration team• Focus on Legal and Regulatory compliance and ensure to meet the expectations• Periodically Review Control Matrix and make changes if required

Gurugram, Haryana, India

Started working as People Manager wherein the Stakeholder Management, Process Management and People Management are the core responsibility. Worked on various Project like new application (GSS) with STP enhancement migration to the business, TAR creation, tracing progress and sharing periodic reports with stakeholders. Worked on Process Improvements using LSS methodology.

Gurugram, Haryana, India

1. Quality Auditor• Pull the data from Dashboard & create the sample data using 95/5 methodology of organization Quality Assurance policy• Distribute work to the team• Perform quality review of the request processed by the operation team• Share observation with processor to take corrective actions• Share daily reports with Leaders2. Process Trainer• Conduct Monthly Process Knowledge Test• Solving query of the peers as a subject matter expert• Gave product training to new hired associates • Create training materials as per company Non Public information policy for internal use• Conduct assessments during the training of new hires and share the assessment result with process owner• Work on SOP creation/modification as per business requirement• Interact with stakeholders for new updates and cascade same to the team through Learning Centre service email box• Create Process map as per business requirement• Participate in UAT calls & Test with all stakeholders

Gurugram, Haryana, India

• Open/Close/modify the corporate DDA accounts in mainframe for the US region which includes Large Corporate, Real Estate, Commercial and Business Banking Clients• Send completion confirmation email to business partner• Ensure to Keep the Client’s Legal documents i.e. Banking Resolution & Incumbency, Signature Card, Account opening, Closing & Maintenance forms, Property Management Documents etc. uploaded in Bank Repository • Worked as work flow coordinator within the team • Complete daily assigned volumes and share day end report for the team with my reporting manager • Give buddy up to new hired associates • Solving query of the peers as a subject matter expert• Worked as single point of contact for Escalations from business partner • Perform UAT test as and when required in the process

Gurugram, Haryana, India

• Open/Close/modify the corporate DDA accounts in mainframe for the US region which includes Large Corporate, Real Estate, Commercial and Business Banking Clients• Send completion confirmation email to business partner• Ensure to Keep the Client’s Legal documents i.e. Banking Resolution & Incumbency, Signature Card, Account opening, Closing & Maintenance forms, Property Management Documents etc. uploaded in Bank Repository

Master Of Business Administration - Mba, Accounting And Finance

B.Com, Accounting