Neeraj Kumar Email & Phone Number

South Delhi, Delhi, India

Noida

Key Result AreasHandling the data entry process of prepaid base of Delhi /NCR, Punjab and Haryana Circle; looking after the entire postpaid and M-Wallet CAF Management Activity for Airtel for Delhi/ NCR Circle.Executing the process i.e. Pickup/Inward/Audit/Order Entry/Scanning/Image Data Entry/Rejections/ Retrieval and Storage, etc.Maintaining the quality aspect and assuring the quality as per Clients/KPI matrix; keeping a focus on TAT and tracking daily completion of work.Interfacing with the client and understanding their timely need and downloading the same to the team; conceptualizing, planning and executing process and offering suggestion to client for improving their documents & process further.Conducting the audits & quality checks for all the process as per client’s requirement and publishing the gap on daily basis.Carrying out the strategic planning of work flow mechanism in order to enable smooth operations; managing the sensitization of staff and downloading activities for effective execution.Keeping an eye on the preparation and circulation of various business indicator MIS to circle & HO regarding prepaid services.Major AttainmentsWas awarded in R&R Program, certificate of appreciation.

Key Result AreasLooked after the end to end CAF Management Activity Prepaid Base for Idea Cellular Limited for UPE Circle.Led a team of Asst. Manager, TL, Executives, and Operators and monitored their performance.Handled the process i.e. Pickup/ Inward/ Audit/ Order Entry/ Scanning/ Image Data Entry/ Rejections/ Retrieval and Storage, took care for the quality aspect and ensured the quality as per Clients/KPI matrix.Investigated daily production and staffing, addressed daily volume or inflow scenarios on daily basis.Involved in the collection of CAFs from distributors along with supportive document as per TRAI Guideline.Assured priority processing of CAFs nearer to deactivation; maintained TAT and tracked daily completion of work.Distributed performance dash boards with client and telecom service delivery team.Major AttainmentsHolds the merit of receiving appreciation for:Improving the service and quality level.Maintaining the process into TAT.Previous Assignments

Noida

Handling CAF Management Process (Delhi/NCR) Of Reliance Communication Ltd...Coordinating and supervising the Warehouse team to ensure Service and quality.Checking New Merge MIS on Daily bases including databases of 5 different units.Reporting to R.M. and responsible to provide MIS with facts and figure of all locations. Strictly following the Turn around time (TAT) methodology.Handling Some Parts of 4 different locations.Conducting Audits, both internal and for clients, report and MIS generationEnd to end location management including administration, purchases, facilities and vendor managementAchievements:Got appreciation for improving the service and quality Level remarkably.Got appreciation for maintaining the process into TAT.

Handled a team of 50 Members for Hutch Prepaid Verification Process.Solved Customer and clients issues on regular basis.Created MIS on daily and weekly basis. Conducted training sessions for new joiners and maintain service level and quality of reports.Responsible for achieving higher customer satisfaction level.

Handled a team of 40 Members for Hutch Retention Process.Handled Voluntary and Involuntary Retention of Entire Haryana.Solved Billing issues and approved necessary waivers and Adjustments like Reactivation fee, RT books auditing on regular basis.Created MIS on daily and weekly basis. Conducted training sessions for new joiners and maintain service level and quality of reports.Responsible for achieving higher customer satisfaction level.Achievements:Got appreciation for improving the retention level remarkably.