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Neeraj Sachdeva is listed as Connecting People, Powering Success with Link Services! based in Gurugram, Haryana, India. AeroLeads shows a matched LinkedIn profile for Neeraj Sachdeva.
Neeraj Sachdeva previously worked as Director(B2B/B2C support )operation at Payu (Naspers) and Director of Support at Payu (Nasper).
Over 18 years of hands-on experience in customer success managementExpertise in delivering exceptional customer service and driving value across sectors including Fintech (Payments & SaaS), Travel, and RetailSuccessfully managed B2B and B2C customer success functions at PayU PaymentsSpearheaded development of a payment model resulting in 40% reduction in queriesLed initiatives to streamline customer service and automate query resolution proceduresStrong skills in people and relationship managementGuided a team of over 30 customer service professionalsCrafted CSI plans for organizations like Indian Railways, Amazon, Flipkart, and Hathway, improving CSAT scoresProficient in knowledge management, problem resolution, and various tech tools including Salesforce CRM, Jira, and Gen AICommitted to cross-functional collaboration and customer successEnthusiastic about contributing to CMS's goals
Listed skills include Management, Customer Service, Lead Generation, Team Leadership, and 6 others.
A career timeline built from the work history available for this profile.
Diversified roles related to service and support Strategic Alliances, Merchant/customer Support, Process Streamlining and Improvement
Gurugram, Haryana, India
Leadership: Successfully managed teams of 30+ professionals with less than 5% of team alteration, fostering a high-performance culture that achieved a 20% increase in productivity.Process Improvement: Implemented automated solutions using Dashboard models and Chatbots, reducing query counts and improving real-time query resolution by 30%,Introduce Live.
India
After extensive experience (7.5++years) in Merchant support management & recon settlement, excited to move into a new role of Banking relationship/support & alliances.
Gurgaon, India
Operations (Recon & Settlement)
Gurgaon, India
Merchant Support for over 10,000 Payu merchants.
Payu Enterprises Pvt.LTd.
Heading Merchant Support along with initiation of SMB Relationship management. Diverse participation in sync up with various functions, Initiated and Heading SMB Merchants Relationship category.
Gurgaon, India
Privileged to be part of Payu when it was a startup with 15 employees. Setting up the processes & controls in place for the merchant support system, hired team and also contributed towards lead generation.Diverse participation in sync up with various functions to devise business strategies as well as controlling various processes.
Vasant Kunj
Responsible for North region sales and manage service and support part of Pan India
Delhi, India
Managing Customer care / Farming / Lead generation
Gurgaon, India
Responsible for B2B merchant services and providing feed back to technical department for improving services.
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Neeraj Sachdeva is listed as Connecting People, Powering Success with Link Services!.
Neeraj Sachdeva is based in Gurugram, Haryana, India.
Neeraj Sachdeva has worked for Payu (Naspers), Payu (Nasper), Payu, Payu Enterprises Pvt. Ltd., and Birdres Technologies Private Limited.
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Neeraj Sachdeva is listed with skills including Management, Customer Service, Lead Generation, Team Leadership, Project Management, Crm, Account Management, and Sales.
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