Over 18 years of hands-on experience in customer success managementExpertise in delivering exceptional customer service and driving value across sectors including Fintech (Payments & SaaS), Travel, and RetailSuccessfully managed B2B and B2C customer success functions at PayU PaymentsSpearheaded development of a payment model resulting in 40% reduction in queriesLed initiatives to streamline customer service and automate query resolution proceduresStrong skills in people and relationship managementGuided a team of over 30 customer service professionalsCrafted CSI plans for organizations like Indian Railways, Amazon, Flipkart, and Hathway, improving CSAT scoresProficient in knowledge management, problem resolution, and various tech tools including Salesforce CRM, Jira, and Gen AICommitted to cross-functional collaboration and customer successEnthusiastic about contributing to CMS's goals
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Director(B2B/B2C Support )OperationPayu (Naspers) May 2012 - Jun 2024Diversified roles related to service and support Strategic Alliances, Merchant/customer Support, Process Streamlining and Improvement
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Director Of SupportPayu (Nasper) Mar 2012 - Jun 2024Gurugram, Haryana, IndiaLeadership: Successfully managed teams of 30+ professionals with less than 5% of team alteration , fostering a high-performance culture that achieved a 20% increase in productivity.Process Improvement: Implemented automated solutions using Dashboard models and Chatbots, reducing query counts and improving real-time query resolution by 30%,Introduce Live chatbot for customer/Merchants .Relationship Management: Strengthened relationships with high-transacting clients like Amazon, Flipkart, and HDFC, leading to improved client satisfaction and retention.Automation: Spearheaded initiatives to automate query resolution processes, integrating AI tools and real-time API solutions for efficiency gains.
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Enterprise Business Support Head (Key Account/ Enterprise Merchants/Banking Support)Payu Jun 2012 - Aug 2020IndiaAfter extensive experience (7.5++years) in Merchant support management & recon settlement, excited to move into a new role of Banking relationship/support & alliances. -
Director - Recon & SettlementPayu Enterprises Pvt. Ltd. May 2017 - May 2019Gurgaon, IndiaOperations (Recon & Settlement)
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Associate Director - Support & RelationshipPayu Mar 2015 - Apr 2017Gurgaon, IndiaMerchant Support for over 10,000 Payu merchants.
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Senior Manager (Service &Support)Payu Mar 2013 - Mar 2015Payu Enterprises Pvt.Ltd.Heading Merchant Support along with initiation of SMB Relationship management. Diverse participation in sync up with various functions, Initiated and Heading SMB Merchants Relationship category.
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Manager - Support & RelationshipPayu Mar 2012 - Mar 2013Gurgaon, IndiaPrivileged to be part of Payu when it was a startup with 15 employees. Setting up the processes & controls in place for the merchant support system, hired team and also contributed towards lead generation.Diverse participation in sync up with various functions to devise business strategies as well as controlling various processes.
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Manager (Sales & Services)Birdres Technologies Private Limited Jan 2010 - Mar 2012Vasant KunjResponsible for North region sales and manage service and support part of Pan India -
Sales Manager For Delhi Ncr RegionOnestopshop Mar 2009 - Jan 2010Delhi , IndiaManaging Customer care / Farming / Lead generation
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Service And Support ManagerGisil Design Pvt.Ltd. Feb 2006 - Apr 2009Gurgaon, IndiaResponsible for B2B merchant services and providing feed back to technical department for improving services.
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Call Centre Ops , GurgaonAmd 2006 - 2008
Neeraj Sachdeva Skills
Frequently Asked Questions about Neeraj Sachdeva
What is Neeraj Sachdeva's role at the current company?
Neeraj Sachdeva's current role is Connecting People, Powering Success with Link Services!.
What skills is Neeraj Sachdeva known for?
Neeraj Sachdeva has skills like Management, Customer Service, Lead Generation, Team Leadership, Project Management, Crm, Account Management, Sales, Leadership, Process Improvement.
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Neeraj Sachdeva
Technical Architect | 2X Aws Certified | 1X Microsoft Azure Certified | 1X Google Cloud CertifiedNoida2gmail.com, cognizant.com1 (201) 8XXXXXXX
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Neeraj Sachdeva
Avp Sales And Operations-Asia And Imea | Telecom | Information Technology | CybersecurityMumbai -
Neeraj Sachdeva
Chief Executive Officer (Ceo) & Founder At Easy Click Solutions--Digital Marketing Services--Search Engine Optimization--Entrepreneur (Ex-Ibmer) (Former Employee,Godaddy Inc.)Yamunanagar2rediffmail.com, tek.com -
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