Neeraj Singhal

Neeraj Singhal Email and Phone Number

Engineering | Devops | Customer Success @ Amazon
seattle, washington, united states
Neeraj Singhal's Location
Bengaluru, Karnataka, India, India
Neeraj Singhal's Contact Details

Neeraj Singhal work email

Neeraj Singhal personal email

n/a
About Neeraj Singhal

Neeraj Singhal is a Engineering | Devops | Customer Success at Amazon. He possess expertise in sql, linux, oracle.

Neeraj Singhal's Current Company Details
Amazon

Amazon

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Engineering | Devops | Customer Success
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Neeraj Singhal Work Experience Details
  • Amazon
    Devops Engineering Manager
    Amazon Dec 2022 - Present
    Bengaluru, Karnataka, India
  • Subex
    Associate Director - Customer Success And Service Delivery
    Subex Jul 2019 - Dec 2022
    Bengaluru, Karnataka, India
    ▪ Accountable for delivering managed services, Global support operations to 30+ Accounts across AFRICA. ▪ Coaching and leading a team of 30 Product engineers, Specialist’s and Technical Lead’s. Strategizing team’s competency, learning / cross skilling and growth. ▪ Responsible for managing customer experience, customer escalations and customer success strategies.▪ Talent Acquisition – Hiring and nurturing talent ▪ Partner with the Engineering & Product Management teams in scoping customer requirement to improve product quality or new feature addition for RA-FM product. ▪ Engage in Problem Solving involving team’s from Engineering, Design and PLM (product line management) ▪ Revenue Growth and business development ▪ Sales, Pre-Sales support to drive RFP, RFI, RFQs. ▪ Creation of account strategy, planning and opportunity development for the accounts to foster a ‘same account growth’ program.
  • Subex
    Technical Manager
    Subex May 2017 - Jul 2019
    Bangalore
    ▪ Managed team of 15 for delivering managed services, Global support to 20+ customers in Europe.▪ Accountable for maintaining Positive NPS score across all Project implementations. Exceeded the expectation of the function by meeting NPS of 40+. ▪ Travel to customer locations and drive various project deliveries, QBRs, trainings, implementations etc. ▪ Instrumental in developing tools and processes for improved customer satisfaction and operational efficiency ▪ Audit the service management processes (Incident Management, Change Management, Problem Management)
  • Subex
    Product Specialist
    Subex May 2015 - May 2017
    Bangalore
    ▪ Debugging and troubleshooting defects, providing quality solutions/fixes, Implementing patches on Production Environment. ▪ Operational tuning and Process automation using Shell scripting ▪ Handled End to End operations involving SLA monitoring, Operational Issues, Change Management and Reporting for Tier1 operators Telia, Swisscom, Cyta and GANTEK.
  • Tech Mahindra
    Senior Software Engineer
    Tech Mahindra May 2014 - May 2015
    Chandigarh
    ▪ Production support and operations for Order Capture and Management applications (OCX, OMX) ▪ Handling LIVE issues and attending the Change Requests (CRs) ▪ Carrying out the Deployments & Sanity testing of the applications on every new release ▪ Instrumental in fine tuning and optimizing operations via multiple shell script-based automations ▪ Grooming and coaching new hires
  • Wipro Infotech
    Software Engineer
    Wipro Infotech Aug 2010 - May 2014
    Gurugram, Haryana, India
    ▪ Handled multiple applications like De-dup, Business Information System and Mobile number portability. ▪ Transformed De-dup, a PLSQL based application, to optimize processes, fine tune operations and enhance automations. ▪ Played an instrumental role in first ever Mobile number portability launch in India for Aircel. Worked closely with clearing houses like Syniverse, Telcordia. ▪ Lead automation project for BIS to reduce manual overheads and increase accuracy; 65% improvement was recorded in operational KPIs. ▪ Production Support, operations and development for all 3 aforementioned applications.▪ Awarded with a team award - "Best innovative team"▪ Awarded with "Feather in the cap" for individual performance.

Neeraj Singhal Skills

Sql Linux Oracle

Frequently Asked Questions about Neeraj Singhal

What company does Neeraj Singhal work for?

Neeraj Singhal works for Amazon

What is Neeraj Singhal's role at the current company?

Neeraj Singhal's current role is Engineering | Devops | Customer Success.

What is Neeraj Singhal's email address?

Neeraj Singhal's email address is ne****@****dra.com

What skills is Neeraj Singhal known for?

Neeraj Singhal has skills like Sql, Linux, Oracle.

Who are Neeraj Singhal's colleagues?

Neeraj Singhal's colleagues are Regina Grubbs, Desire' Miller, Kiccha Siddu, Ayesha Sxena, Oscar Acosta, Nassir Maameria, Kim G.

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