Senior Specialist Network at HCL Tech, providing remote support to the client (Verizon Communications Inc US), Support to reduce escalation, customer day-to-day issue resolution, prioritize tasks based on their impact on SLAs, ensuring that critical issues are addressed promptly to minimize disruptions to service delivery,I actively analyze root causes to identify systemic issues that contribute to a high volume of tickets, focusing on addressing underlying causes rather than treating symptoms.I am committed to continuously improving my ability to resolve escalations and deliver exceptional customer experiences by leveraging effective communication, problem-solving, and collaboration skills. When faced with escalated issues, I approach them with a sense of urgency, ensuring swift resolution while maintaining a focus on customer satisfaction. My ability to remain calm under pressure allows me to navigate challenging situations with professionalism and diplomacy,

Part of Central Network operation Center (NOC), responsible of managing the LAN and WAN Infrastructure, Managing multiple global sites. Provide high availability to business critical application.Cisco FMC (FTD) Firewall, Fortinet Firewall, Cisco Switch, Aruba Switch, Cisco Wireless.

Responsible for managing LAN and WAN infrastructure, Providing 24/7 support to the business critical process. Managing a team of 5 members. New deployment of network devices. Completed multiple project work.

Provide 24/7 support to client, Completed multiple project work, configuration and deployment of new network devices, and provide high availability of business-critical applications. Coordination with the service provider in case of ILL or MPLS connectivity breakdown.

Responsible for managing LAN and wireless infrastructure, coordination with ISP in case of ISP link failure, network device monitoring, configuration of network switch and WAP.

Provide End user support, managing the LAN and WAN and Wireless Infrastructure. device monitoring and troubleshooting the network-related issues. work on Dlink, extreme network, HP switch, and Aruba wireless.

Responsible for managing college campus LAN network and also part of college procurement process.

Provide 24/7 support to college campus Wireless and LAN network. Provide end user to support related to network, configuration and deployment of new network devices.