Neetha Thomas Email & Phone Number

College Park, Maryland, United States

• An undergraduate teaching assistant for INST 311: Information Organization• Independently lead and facilitate Data Science curriculum to an average of 30 undergraduatestudents per semester• Formulate weekly lesson plans for discussion sections, includes group assignments and activitiesfor student completion• Lead staff meetings• Assist in tutoring for students and maintain office hours on a weekly basis

College Park, Maryland, United States

Collaborated with the IT department to implement new software that improved call routing accuracy by 25%, reducing the number of transfers required for each call.Provided technical support to over 20 faculty members, helping them seamlessly transition to online teaching platforms during the COVID-19 pandemic, resulting in a 90% adoption rate of online tools.Developed and implemented customized solutions to troubleshoot over 50 software and hardware issues for customers, resulting in a 99% issue resolution rate.Collaborated with the IT team to identify and resolve recurring technical issues, resulting in a 30% reduction in tickets created over 6 months.

College Park, Maryland, United States

Developed engaging and interactive lesson plans to increase student participation, resulting in an average attendance rate of 95% throughout the semester.Assisted in developing and delivering engaging lesson plans, resulting in a 20% increase in student participation during office hours.Provided individualized support to struggling students, resulting in a 15% increase in test scores and an overall improvement of class grades by one letter grade.

Tysons Corner, Virginia, United States

Generated detailed reports on monthly expenses, revenue trends, and cash flow projections using Excel, resulting in a 20% increase in data-driven decision-making.Conducted weekly audits of employee timesheets to ensure accuracy and compliance with federal labor laws, resulting in a 98% reduction in payroll errors.