Neetha Thomas Email & Phone Number

Maryland

•Head Sales Associate with over 8 years of experience in customer service. •Handled all customer relations issues in accordance with company policy, promoted a positive shopping experience for all, and maintain customer/patient confidentiality.•Answered high volume incoming calls and offered customer service regarding store products and services.•Check and scan invoices for accuracy with a total retail value of $5000 every week.•Handled customer transactions, refunds, and provided customer service in health care retail business.•Balanced cash drawer with consistently high level of accuracy.•Operated electronically scanning cash register to total customers' final bill.•Accurately balanced inventory reports and generated daily sales reports.•Coordinated market promotion activities and prepared merchandise displays.•Ensured compliance of established retail policies and procedures, security, sales, and record keeping procedures and practices. •Maintained compliance with all Company and Loss Prevention policies.•Maintained compliance with all Federal, State and Company guidelines for age-restricted items.•Trained employees, oversaw ordering, pricing, and inventory of goods; monitored sales activity; and provided reports to store manager.• Lead employees in their respective duties, tasks and responsibilities as well as safety procedures accompanying their jobs.•Processed transactions within established policies and procedures to ensure operational excellence.

•Updated HR Policies and Procedures Documents.•Aided applicants with processing their application utilizing Taleo.•Using HR software, assisted in workforce logistics, talent management, application tracking and recruitment processing.•Performed HR office services such as: Record and process documents, and files.•Received visitors and represent HR office. •Trained new student employees.

•Navigated web based databases to search for candidates who qualify for an interview. •Organized and drafted job announcements to attract candidates to apply for positions. •Created Ethnicity, Gender, and Disability Reports.•Assisted benefits team in verifying employee information and correct errors.•Answered telephone calls regarding human resources issues and direct the calls to designated Human Resources Specialists. •Organized and archived employee files.•Screened job applications and resumes and list names of candidates who qualified for an interview. •Extracted key employee data from Department of Labor website and input in Access Database.•Edited and proof read documents related to Human Resources Policies and Procedures.