Neethu Mohan Email & Phone Number

With a Master of Computer Application (MCA) degree and a Bachelor of Science in Microbiology from Dhanalakshmi Srinivasan college of arts & science for Women India, I have a strong academic background and a passion for learning new technologies and enhancing my knowledge and skills. As a Customer Service Executive at FUTURO IT SOLUTIONS, I apply my interpersonal, training, and counselling skills to manage large amounts of incoming phone calls, build sustainable relationships and trust with customers, and provide accurate, valid, and complete information to prospective students. I also handle customer complaints and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. I am enthusiastic about helping students and parents in selecting the right course and assisting them in developing individualized education plans. I have examined and evaluated the academic progress of multiple students and supported them in achieving their goals. I am also a team player who collaborates effectively with my colleagues and supervisors. My core competencies include customer care, communication, problem-solving, and data management. I am always eager to take on new challenges and opportunities to grow professionally and personally.

Listed skills include Customer Service, Project Management, Microsoft Office, Management, and 10 others.

• Customer Service Executive

  Futuro It Solutions

  Nov 2020 - Present - Kochi, Kerala, India

  • Manage large amounts of incoming phone calls• Build sustainable relationships and trust with customer through open and interactive communication• Provide accurate, valid and complete information to prospective students• Handle customer complaints provide appropriate solutions and alternatives within the time limits• Follow up to ensure resolution• Keeping records of customer interactions• Schedule in-house and external meetings• Counselling the students and parents in selecting the right course• Calling the students who has expressed interest and explaining the course details• Examining and evaluating academic progress of students• Assisting in developing individualized education plans• Following up with students and parents from enrollment to payment