With a Bachelor's degree in Electrical, Electronics and Communications Engineering from Kurukshetra University and multiple ITIL®4 certifications, I have developed strong skills in operations processes, communication, and service operations.I have been working as a Lead - Service Acceptance since Jan 2022. In this role:• I collaborate with transition and delivery teams within service management to support new or enhanced services, from design to deployment.• I act as a representative and a "go to" person across all operational functions within service management• working with operational and project managers, service architects, and service Delivery Managers for successful implementation of Service.• Provide feedback, recommendations, and solutions for any gaps, risks, or issues related to service and its readiness. • Have successfully implemented safe and effective changes to service for several large contracts, increasing customer satisfaction and retention rates.• Driving client calls to Understand client requirements and Making sure we have resources, technology to implement it successfully. • Working closely with Quotation/Finance team to Managing costs for a service • Managing, monitoring, and reporting progress, issues, dependencies and risks to internal stakeholders and/or steering committees. Strong communicator, making recommendations to influence decision-making in order to maintain progress towards delivery and benefits realization. • Maintain regular communication with customer /Stakeholder addressing needs through empathy with their environment• Produce regular and ad hoc reporting on the progress of Transitions to senior set of stakeholders.• Work closely with problem management/Service Desk/Incident Management teams to analyse post change related incident reports and to avoid reoccurrence.• Checking incident trends and working on Continuial improvement Model.• End to end leading Service management for new/Upgraded Service/Project.• Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes• Analyzing any internal requests for changes and consulting with management to deny or approve the proposed changes.• Conducting workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies.• Ensuring that transitions are planned and carried out in a timely manner and within budget.• Driving Transiton Calls to accept service into BAU