Neha Gajankush Email & Phone Number

Greater Munich Metropolitan Area

Pune Area, India

Responsible for implementation and production support for Fossil EMEA, APAC and NA region. Manage multiple priorities across retail operational projects .Analysis• Analysis of article pricing for data consistency in Retail system and Point of Sales • Requirement gathering • Providing inputs on solution design based on evaluating solution alternatives • Interaction with clients to elicit architectural requirements like Performance, Scalability and ReliabilityImplementation• Analysing and Developing optimised client solution as per business requirements • Collaberate with BI, Finance and other teams for new implementations• Implementation of Watch on Wrist (WOW), a customer return management functionality at POS; and new Payment methods • Assisted support in Tax implementation for APAC region• Creation of Estimations, Release Plans and Road Map for future releases• Perform UAT to ensure accuracy of implemented requirementsAutomation• Responsible for fixing frequently recurring issues• Reducing incident count by 60%• Continually driving service improvement ideasSupport Activities• Efficiently handling all issues Retail and POSDM system • Coordinating with client for clearing sales and financial transactions• Handling Change Requests involving bug fix / new enhancement• Managing issues related to Promotions (error in article price, promotions not ringing at store, Activation issues)• Timely Batch monitoring and troubleshooting for uninterrupted data flow• Incident Monitoring for timely response and resolution of raised issues (Incident Management)• Weekly project Review and ReportingKnowledge Management• Creation of knowledge documents based on project learning(Learning-Oriented tutorials and reference materials)• Creation of User Access Documents / user manuals for Clients and Solution DocumentsTalent Management• Guiding resource allocation • Organising onboarding, mentoring and team building activities

Pune Area, India

Responsible for Adidas support activities for EMEA and SPOC for NA region• SPOC for NA region Issues and processes• SAP Retail, POSDM (POS data management) Management –POS Inbound and Outbound processes • Article Master data maintenance in Retail system involving Article Listing, Assortment and Pricing• Reconciliation of POS and POSDM data• Maintaining Customer Activity Repository (CAR) for transaction balance of Sales and Financial transactions• Handling Promotion issues related to errors in activation, site maintenance and validity• Managing daily incidents (tickets) involving issues related to master data and pricing in Retail and POS system• Daily Monitoring activities involving Inbound/outbound IDOC • Handling issues with IDOC (data transfer document) and resolving issues with stuck deliveries• Management of Goods Movements and Stock Transfer Order • Facilitation of migration of Wincor POS stores to Aptos POS storesAcheivements- INFOSYS INSTA AWARD- For excellent contribution in Adidas SAP Retail.

Pune Area, India

Worked with US Client- Sysco (Largest Hospitality company and food distributor) finance team in deployment, development and support activities. Acquired hands on experience in • Creation of classical and interactive reports ALV • Creation of Smartforms via reports• Dialog Programming involving Screen Modification Worked in Order Management team and Acquired good knowledge of Software Development Methods, working as a Techno-Functional.• Analysis of technical requirement provided by clients. • Preparation of Technical Specifications, Unit testing plan.• Enhancing and correction of existing source code to perform new requirement by clients (Customization)• Technical Reviewing and Gap Analysis• Daily activities involved tracking and creation of weekly progress reports

Mysore, Karnataka, India

Worked as a software trainee with training in multiple disciplines. After successful completion of the program, selected for ERP Project (RCL: Retail, CPG and Logistics) with focus on SAP ABAP. • Technical Training - Programming languages like C, C++, Java, SQL, RDBMS and SAP ABAP for a total duration of 5 months • Business Training: Good understanding of project management activities and Agile Methodologies.

Master Of Business Administration - Mba, Digital Business

Post graduated in Master of Business Administration thereby, allowing me to gain professional Business knowledge. Online business is one.

Bachelor Of Engineering - Be, Computers, Distinction

Activities and Societies: Beyond academics, below extra-curricular activities highlight strong personal development. • Cultural Secretary.

High School Diploma

Activities and Societies: - Marching band - Basketball