Tanuja Hinge Bhosale Email & Phone Number

Munich, Bavaria, Germany

Bengaluru Area, India

•Managed the end to end project delivery of new contact center client to the internal Cisco contact center solution. •The project delivery involves various stages of coordination and configuration support to be engaged from various teams within the organization i.e. requirement gathering, costing, network resources and delivery center enablement, Functional testing, User Acceptance testing and final handover post go live. •Multiple clients at various Accenture locations across the globe were migrated from the legacy distributed architecture to the current centralized one. Post successful migration new clients have also been enabled on the solution.•Prior to the project management assignments have worked on other responsibilities during this tenure such as testing lead for new clients enabled, Vendor relationship manager for Toll free number services, Service Management, New product evaluation and day-to-day Operations team member for telecom infrastructure support.

Bengaluru Area, India

•Led technology operations team to start a helpline for all customer to reach as first point of contact in case of issues and remote support.•Managed Wipro-3D Networks interaction with Aspect Software.•Worked with on field engineers to optimize dialer solutions delivered to clients.

Mumbai , Pune

•Managed a team of engineers working in shifts and enabled them to address daily requirements of projects at Pune facility.•Involved in the Implementation Project at the upcoming Contact Center facility at Pune.•Analysed and rolled out techniques for optimum utilization of Dial leads thereby increasing the business productivity.•Improved team productivity by streamlining the processes of administrating Aspect (Davox) Contact Center Solutions.•Implemented Aspect (Davox) contact center solution and integrated it with the telecom infrastructure. Subsequently maintained and administered the setup.Involved in multiple other roles and responsibilities (Engineer, Senior Engineer) at Mumbai facility prior to moving to Pune.