Neha Mathur Email & Phone Number

ACCOMPLISHMENTS AS MANAGER – AUDIT & CHANNEL MANAGEMENT Actively engaged in on-going on projects with Compliance entailing; reviewing branches across India and identifying the major concerns / issues across all the branches. Resourcefully conducted audits across Delhi NCR branches, ensuring adherence to Citi policy and procedures.ACCOMPLISHMENTS AS CHANNEL MANAGER – BRANCH OPERATIONS Essayed a key role in managing the existing base channel comprising of existing borrower calling and disbursals for Gurgaon district with 3 branches of INR 500 MM portfolio . Successfully imparted training to the telecallers related to effective calling, enhanced productivity and communication skills thereby leading to increased conversion on base.ACCOMPLISHMENTS AS MANAGER – BRANCH OPERATIONS  Bagged the enlisted accolades for the exemplary performance;o The Most Consistent Branch for consecutive 2 quarters in terms of revenue growth and low delinquency for the year 2005.o For successful launch of new product line, DTH and sourcing channel, Internet and generating highest volumes from the same.o The highest penetration of cross-sell products, Insurance.  Skilfully managed a Personal Loan portfolio of INR 200 MM. Led and mentored a team comprising of 8 to 10 on- roll Customer Relationship Managers and off- roll team of 25 to 30 Sourcing and Collection Executives. Demonstrated capabilities in strategizing the micro-marketing activities for first PLB of CitiFinancial – India. Played a stellar role in the establishment and smooth running of the first PLB in Rajasthan operating out of Jaipur  Bagged appreciation for consistently exceeding targets and accredited for increasing the customer base.Specialties:  A competent professional with over 7 year’s experience in Branch Operations, Sales & Marketing, Customer Relationship Management and Team Management.