Neha Nerurkar Email & Phone Number

Chakan, Maharashtra, India

Chakan, India

# Job Responsibilities -• Provide technical support to the field service team and retail partners.• Liaise with Daimler AG for technical support on critical product complaints and escalations.• Proactive data-driven product performance analysis (Qlik view, Power BI) and actions for improvement of products.• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.• Fostered strong rapport with retail team and internal stakeholders to aid analysis and resolution of concerns, timely launch and completion of field measures.• Aligned efforts of multiple departments through cross-functional management, targeted towards ensuring Customer satisfaction.• Managed customer matters knowledgeably and quickly, such as product queries, availability and specifications.• Managed customer complaints calmly and professionally, escalating complex matters to managers promptly.• Maintained positive, professional working environment to optimize staff and customer satisfaction.• Departmental budget management (SAP)• Internal Auditor (IATF 16949 and OHSAS 18001 Std.)# Projects:• Enhance Quality of Diagnostic Assistance using digital tools.• Streamline processes and establish new one to align with New CMV Rules (2021)• Development of product performance dashboard in Power BI# Achievements• Recognition for “Outstanding contribution towards ‘Project – New Recall Law’”• Appreciation for “Optimization project – IMS process documents”# Certification1. Electric cars - HV (High-Voltage) qualification, product qualification, manual disable & Fault Diagnosis of HV systems - Aug'22

Phaltan Area, India

# Job responsibilities• Implemented applicable systems related to plant Customer issues such as corrective action requests, supplier corrective action requests and non-conforming material reports (deployment and adherence to CQMS system)• Facilitate continuous improvement quality activities to reduce the potential for defects, and ensure continual improvement in process and product design.• Ensure process and product development meets Quality standards.• Audits of process and quality systems.• Serve as a quality technical resource to other functional areas.• Quality representative for change management (VPI and VPC projects)• Data Intelligence relating to monthly reports, critical joint data capturing and analysing.• Active participation in PPAP process for change in product or process• Managed team of over 10 direct reports by offering support and constructive feedback.• Collaborated with production team members to help the team produce high quality, cutting-edge products.• Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.# Projects• Reduced the cost to zero of filter scraping by finding a solution for paint peel off in 2016.• Completed six-sigma project on “Implementing failsafe’s to reduce first time Not OK issues due to wrong and loose parts from 20% to 5%.• Successfully completed 3 FIRG issues (Product Quality Committee) (i.e. Fan support failure, Lube Oil pump failure and turbocharger drain tube leakage issue in engines)

Phaltan

1. Managing assembly line quality for QSL8.9 (Electronic and Mechanical) engine for Industrial and Genset application along with 6CTA8.3 mechanical (Marine, Genset & Automotive application).2. Certified Internal Auditor for ISO 14001:2015 & OHSAS 18001:2007 by TUV India Pvt. Ltd.3. Active participation in PQC (product quality committee) to resolve Customer issues.

Dhanukar, Pune

# Job Responsibilities -• Analyzing engine test data.• Calibration tuning for engine rating development and emission compliance.• Collaborate with teams for data comparison and evaluation for Global projects• Ensure test plan execution at test cell and data quality# Achievement• Recognition for Invaluable Contribution in Off-Highway fuel efficiency Improvement Project.

Kalyaninagar

Worked in Filtration Department as an Analyst and successfully completed project on "Supporting the development of Material database for CFB (Cummins Filtration Business Unit)".

Master Of Business Administration - Mba, Quality Management, 8.39

MBA through BITS PILANI Work Integrated Learning Programme Project - Enhancing quality of remote diagnostic assistance using digital tools

Bachelor’S Degree, Mechanical Engineering, First Class With Distinction

Activities and Societies: National Service Scheme