Neha Nerurkar Email & Phone Number

Sunnyvale, Ca, Us

• Oversee the technical support for high-priority Juniper Network tickets, specializing in EX and QFX Series switches, for premium customers like Amazon, Google and Meta• Engage in customer conference calls and face-to-face meetings to discuss and troubleshoot technical issues• Diagnose complex network issues by replicating them in a lab environment, identifying potential software or hardware bugs, and implementing effective workarounds• Generate Problem Reports (PRs) and collaborate with development teams to drive timely and effective issue resolution• Resolve high-priority network issues swiftly to ensure rapid service restoration and customer satisfaction

Seattle, Washington, Us

• Resolved 650+ technical inquiries related to faxing products, upgrades, VoIP, FoIP, and secure file transfer software through email, calls, and web sessions, utilizing Jira, Splunk, and PhaseWare ticketing system whilst maintaining 4.8+ customer satisfaction rating• Second Highest technical point of escalation within Support• Assisting in the training and development of junior engineers• Proactively handling problems to guarantee the highest levels of client satisfaction and updating them on the issues• Cooperatively developing product software & documentation, tech guides, FAQs, and knowledgebase articles with other engineers• Collaborating cross-functionally with teams from different departments, such as customer operations, sales, customer success, product, and engineering• Revamped data transfer efficiency through REST API development and Postman testing

Espoo, Southern Finland, Fi

• Troubleshooted, configured protocols like ISIS, OSPF, BGP also services such as VPLS and IES on Nokia’s SR7750 router• Orchestrated IXIA-driven traffic with REST API, optimizing distributive algorithms for enhanced network efficiency• Mechanized and streamlined 180+ TCL subtests into python scripts using OOP boosting efficiency by 30%

Mumbai, In

• Design, operation, and maintenance of the Research Reactor Dhruva. Reactor trip logic system and Emergency Cooling system were studied, verified, and recommended modifications to reduce human intervention. • Worked in an agile scrum environment with weekly sprint reviews and daily scrums.

• Advanced Industrial/Vocational Training in Telecom Transmission Technologies, with a focus on Satellite Communication and OFC. Basic transmitting and receiving RF antenna were learned and constructed.• IPstar's operation of the JUPITER System over THAICOM 4 was investigated.

Master Of Science - Ms, Computer Systems Networking And Telecommunications

Bachelor Of Engineering - Be, Electronics And Telecommunications