Managed the full recruitment process, from job posting and screening resumes to conducting interviews and making job offersAdministered employee benefits program, including health insurance and wellness initiativesDeveloped and implemented HR policies and procedures to ensure compliance with federal and provincial regulationsMaintained accurate and up-to-date employee records, including attendance, performance evaluations, and training modules Conducted exit interviews and helped facilitate smooth employee separations, including preparing termination paperwork and conducting exit surveysMaintained and updated Human Resources documents and employee resources Fostered employment laws, labour relations, AODA, and complianceRegular meetings with insurance companies, WSIB, and other stakeholdersBilling and cash application throughout the calendar year Handled complaints, grievances, and investigations as neededFacilitated joint health and safety programs and initiatives

Provided recruitment, onboarding, and talent management services to clientsDelivered client presentations focusing on specific needs and fit Liaised with cross-functional client team to brainstorm talent development ideasLeveraged social media and job portals to increase the pool of candidatesPhone screened potential candidates to confirm qualifications and possible fit for job openings

Created and managed ADP's learning and development initiatives for the payroll divisionCoordinated employee training programs related to Human Resources and company policies Delivered efficient quality services, performance coaching, and support to supervisors and associatesMade specific resource plans for the team, and leadership, trained, coached, and monitored key quality indicators, as well as helped with technical and business risk assessments Participated in the recruitment cycle, providing a structured learning path for team operations Involved in HR transformation projects, organizational design projects, and new HR technologies to support ongoing and long-term strategies of the organizationMaintained HR records ensuring data confidentiality and accuracyConducted bi-weekly payroll and retirement benefits administration

Balanced Cash for managing collections and disputes Partnered with global stakeholders to remove process-level blockers and escalate the issues to drive resolution and help with meeting the business goalsConducted interviews and partnered with hiring managers to evaluate alignment with position requirements during the recruitment cycleAchieved monthly, quarterly, and annual collection goals by utilizing conference calls, emails, and faxes to manage relationships with the customers and country/ regional financial divisions Resolved disputes regarding matters involving payments, currency, and collections Organized and participated in conference calls with finance managers from various countries and regions Ensured that the team worked together effectively to fulfill deadlines; encouraged and assisted the members in creating process standards Determined and implemented Lean and Six Sigma projects for process / operational improvements Interacted with internal departments in a timely and effective manner for problem-solving, target daily and weekly cash flow and collections production

Front led a team in the Record to Report domain while maintaining adherence to baseline values for all Service Level Agreements Maintained employee correspondence, addressed employee complaints, retention and performance reviewsExamined the team's regular activities, such as account reconciliations, journal entries, reports, audit requests, analyses, and other requests Managed tight deadlines and communicated promptly to stakeholdersEstablished standards for various operational areas, and implemented compliance systems to facilitate a high-quality customer experience, while adhering to the SLA’s