Neha Dhiman Email & Phone Number

•Analyzing collection industry rules and regulations and preparing policy for the company.•Auditing client processes to ensure US collection guidelines are followed and providing feedback to enhance collections skills.•Following various US collection guidelines from FDCPA, FCRA, UDAAP, and other federal and state laws.•Analyzing the remediation report sent by the client and advising the changes to be made.•Extensive knowledge of Financial operations.•Collaborate with collections personnel to verify the status of delinquent accounts and solicit payments on overdue accounts.•Successfully collected past-due credit receivables from around 1800 clients, including top clients like Amazon, Microsoft, Dunkin Donuts, Diageo, Tesla, and Infosys, while maintaining and enhancing customer relationships.• Communicating with clients to understand their needs and offer them suitable payment plans.