Neha Macwan Email & Phone Number

Arlington, Va

Lansing, Michigan Area

• Facilitate Sprint Planning, Sprint Reviews, Scrum Meetings and other agile activities• Handle multiple Salesforce administrative functions including user account maintenance, object and fields creation, page layout updates, validation rules, report creation, and other routine tasks• Conduct business process analysis to identify key business needs, issues and gaps• Effectively partner with team members and stakeholders to develop and document business deliverables for enhanced capabilities• Find and implement technology solutions and development processes by gathering requirements, creating documentation, and analyzing application and design• Develop test plans and test cases along with test execution• Create connections and run task flows within Informatica ETL to establish processes of data migration and transformation from flat files to SQL databases to Salesforce• Communicate requirements to cross-functional team members and management• Coordinate all phases of the testing experience within agile/scrum methodology while updating acceptance• Manage project risks and issues, while adhering to project timelines and budget • Utilize Wave tool to ensure product follows optimal 508 Compliance• Conduct defect triage using Mantis Bug Tracker to prioritize and prepare sprint backlog to plan for upcoming releases• Drive client demonstrations to help validate product deliverables support requirements• Active on-site manager during UAT sessions to ensure users get acclimated to the software.• Lead training session with team to establish best practices for product delivery • Streamline routine processes to uncover methods of increasing productivity• Supervise all activities for Health Directory Interns, including daily workload and schedules • Appointed by Leadership to serve on cross-functional committee for Operational Excellence

Greenbelt, Md

• Conducted user interviews along with one on one sessions with managers, clients, and critical users, to gather requirements and coordinate interface design for SaaS product• Owned project planning, resource scheduling and logistic coordination using Microsoft Project and Google Docs• Supported development and QA as single point of contact to ensure progress and product stability for end client while driving decision-making across projects to monitor workflow • Implemented change management and product risk processes to introduce new features• Utilized Jira to track bugs and create backlog of items for the next sprint

Greenbelt, Md

• Performed quality reviews of various documents to ensure they were accurate, included important concepts, followed the appropriate template and were written at an appropriate comprehension level for the intended audience• Created internal and external training plans, media materials, articles and business presentations through Microsoft PowerPoint, Word and Publisher• Operated LoadRunner to complete basic performance testing to gain metrics• Performed data analysis and created reports for strategic planning with Microsoft Excel• Had an active role in supporting the planning, coordination, and execution of multiple types of events vital to the growth and team-building of RT • Assisted in developing and managing of internal event budgets through post event review

University Of Maryland, College Park

• Executed the complete range of access system software controls in response to requests from UMD constituency• Ran daily reports through Microsoft Access to update resident information and ensure safety and security of on campus dormitories • Interacted with internal and external customers and other members of the University in a positive manner while responding to resident, supervisor or staff requests for assistance, information or services in a timely manner• Oversaw campus-wide alarm system through LENEL access system• Created, updated, maintained and handled critically secure resident data while maintaining confidentiality • Exhibited professionalism and optimum capacity when dealing with diverse constituency of UMD students, faculty & staff• Developed administrative lock core index for over 500 rooms within 3 highly frequented on-campus recreational facilities• Compile and transfer this information to maintenance departments for completion • Troubleshoot problems with card readers and access card components to ensure optimum functionality• Assisted other section staff in responding to unexpected work activities and accommodated personal schedule accordingly

College Park, Md

• Tabulate and process over 100 work orders during the course of a single 3 hour shift while simultaneously providing unparalleled customer service and safeguarding residential hall master keys and facility entrance swipes• Supervise and train batches of newly hired desk associates regarding everyday operations, processes and protocols• Uphold professional composure while dealing with challenging customers and tricky situations • Promote strong teamwork towards maintaining smooth day-to-day operation of call-center facility• Solve issues associated with building deficiencies while correctly determining severity and associated needs

Beltsville, Md

• Conduct face-to-face analytical interviews with over 100 motor vehicle operators during various day & night shifts• Effectively recruit eligible participates to take part in supplemental parts of national roadside study involving immediate collection of breath, oral and blood fluid samples in exchange for monetary compensation • Productively work in a team to achieve predetermined driver quota and ensure correct set-up / break down of site• Operate technical breath registration apparatus to determine level of driver intoxication and associated protocol• Continually accrue session data during roadside survey and transfer to virtual database upon completion

Alexandria, Virginia

• Work closely with subject matter experts and senior leaders in to gather requirements for data entry, letter generation, archival of documents• Scheduled project timelines within proposed budgets and expectations using Microsoft Project and Trello• Helped plan and facilitate project meetings to track milestones and deliverables • Completed meeting minutes for all weekly team meeting with internals and externals and organized within appropriate folders on SharePoint• Produce working and final drafts of each written document for review by SMEs and senior leaders within specified timeframes

Ellicott City, Md

• Develop marketing strategies through social media; Facebook, Instagram, Twitter to independently gain clientele • Gain thorough understanding of event planning and management, including: logistics, budgets and event marketing• Manage the entire business operation while providing direct customer service and support• Create distribution materials ex. Flyers, Business Cards, Portfolio etc. to broaden scope• Continuously conduct literature reviews to discover new techniques and products to appeal to wider audience • Maintain a flexible schedule to accommodate client needs• Continuously discover new techniques and products to improve quality and broaden service offerings• Supervise small group of technicians and ensured high quality of work and professionalism• Manage customer relationships by maintaining composure and ability to keep calm when under pressure to handle sensitive situations with very demanding clients

Bachelor Of Applied Science (Basc), Behavioral And Community Health, Graduate

Activities and Societies: Global Public Health Scholars, Undergraduate Commencement Speaker

Bachelor'S Degree