Neha Giangiulio Email & Phone Number

Cherry Hill, NJ, US

Mount Laurel, NJ, US

• Lead or support cross-departmental improvement projects to deliver measurable results and drive operational excellence, including achieving an 80% utilization rate for the support center.
• Share expertise and best practices across the organization utilizing proven tools and methodologies, including Supply Chain transformation subject matter knowledge, to foster continuous improvements.
• Championed the adoption of change management and led 5+ workshops internally on ADKAR methodology, PCT, and Risk assessments.
• Responsible for identifying and capitalizing on improvement opportunities by collaborating with stakeholders to define and scope initiatives that align with the organizations’ strategic goals.
• Analyze organizational data to develop actional recommendations for change and identify immerging trends.
• Develop and implement metrics, scorecards and operating systems to ensure sustainability of improvements and ongoing performance enhancement.

Mount Laurel, NJ, US

• Developed in-depth knowledge of 15+ Holman program offerings, including system capabilities and best practices to ensure data integrity and data safety.
• Facilitated solution-oriented discussions by collaborating with clients and internal stakeholders to identify and address strategic goals and priorities, ensuring tailored solutions to effectively support client.
• Provided customized recommendations based on the client’s industry, fleet size, and strategic goals.
• Managed the entire onboarding process for 40+ clients in Holman’s diverse product portfolio, including system setup, client meetings, vehicle qualifications, and timeline management.
• Tracked and measured savings resulting from recommendations made during client interactions.
• Ensured a seamless transition for clients from Sales to ongoing operations within the organization.

Mount Laurel, NJ, US

• Coached and mentored a team of 20+ administrators and coordinators, improving their efficiency and skill application by providing targeted guidance, training, and performance feedback to enhance team productivity and.
• Utilized Business Objects reporting tools to monitor team productivity, develop key departmental metrics, and track performance, ensuring that operational standards were consistently met and driving continuous.
• Identified and implemented improvements in existing processes and proposed new ones to enhance quality and efficiency.
• Fostered employee growth and development by conducting performance reviews twice a year, as well as monthly 1:1’s to drive skill development and provide constructive feedback.
• Strived to provide exceptional communication with customers via Holman’s CRM systems, email, and phone calls.
• Created 15+ presentations annually for current and prospective client meetings to support strategic planning.

Mount Laurel, NJ, US

• Led parts of the strategy planning, preparation, communication, and execution of 200+ client and prospect visits to Holman’s NJ and TX offices.
• Conducted comprehensive research on clients and prospects using internet and internal systems to tailor presentations and devise unique meeting strategies.
• Coordinated and developed cross-departmental training schedules for 10 new hires within the sales organization.
• Performed monthly, quarterly, and annual analysis of visit metrics to forecast trends and plan for the upcoming year.
• Collaborated with key account stakeholders, subject matter experts, senior/executive leadership, and client/prospect visitors to create detailed meeting itineraries and establish visit goals and success metrics.
• Developed, prepared, and distributed agendas and consolidated internal meeting objectives to ensure alignment cross departmentally.

Mount Laurel, NJ, US

• Initiated and developed a comprehensive training manual for the ordering team, enhancing efficiency and improving the onboarding process for new hires.
• Ordered over 8,000 non-upfit and upfit vehicles through Holman’s electronic vehicle ordering system and OEM systems for major clients including Compass Group, Comcast, GlaxoSmithKline, Ferguson, and TruGreen Service.
• Managed and logged rejected orders and discrepancies identified during the checking process, ensuring accurate order fulfillment and resolution.

Daytona Beach, Florida, US

• Delivered comprehensive client support to over 160 clients, managing approximately $1.1 million in annual revenue for the organization.
• Processed employee changes with carriers and HR/Payroll modules to ensure accurate and timely updates.
• Assisted clients with day-to-day HR inquiries and compliance issues, providing expert guidance and support

Bala-Cynwyd, Pennsylvania, US

• Work with database software to maintain current reconciliations with general ledger and perpetual records.
• Work with database software to maintain cost accounting information/reports.
• Perform general accounting for Cost Accounting month-end to include prepare data for journal entries, accrual entries, and monthly reporting.
• Perform corporate functions as assigned.
• Essential role in year-end audit and preliminary audit schedule preparation.

Las Vegas, NV, US

• Acted as a key user for patron database, access, SQL, and MWB.
• Consulted and advised user of the various Winner’s Information Network (WINet) capability and possible use to support business objectives.
• Trouble shoots customer account issues related to marketing programs, tier scores, and credit issue.
• Participated in base case testing of WINet training.
• Generated standard and monthly marketing and customer behavior reports.
• Created and maintained all programs in the Offers Systems, ensuring communication between all systems CMS, MWB, PDB, LMS, EMS, and other applicable systems.

Bala Cynwyd, Pennsylvania, US

• Accurately inputting and processing over 3,000 foreign invoices/invoice payments monthly into the corporate database system of many intellectual property law firms and higher education institutions.
• Assist with reconciling all onboard and potential clients as well as sales leads.
• Generating analysis reports for bank examiners for use of off-site bank exams.
• Responsible for choosing, designing and ordering products and giveaways during national and international conferences.