Chad Chokel Email & Phone Number

Newton, MA, US

Greater Boston

Greater Boston Area

- Managed a team of 145 FTEs and 3,500 PTEs across the Northeast. In 2022, led wind-down of in-store operations across 176 store locations- Spearheaded Wegmans partnership to address top concerns by aligning with cross-functional teams to generate solutions- Partnered with Product to provide requirements and test integration of a 3rd party vendor Fountain.

Greater Boston Area

- Launched 160 store locations with embedded Instacart shoppers by owning partner relationships, managing equipment, and building an operations team of 45 FTEs for ongoing support- Led customer pickup fulfillment pilot by working with product and rolling out to local team and retail partner- Created updated organizational structure to better scale.

Boston, MA

- Oversaw the Boston market and managed a team of 8 FTES and 200 PTEs shoppers completing 5k orders a week - Analyzed past data to identify shopper demand needs in Boston market; enabled team to adequately prepare for annual growth season and captured over 20% WoW growth- Led delivery pickup kaizen where team established new best practices which rolled out.

St Louis, MO

- Headed integration of financial, commercial, marketing, and digital data into a consolidated and scalable application for CMO, providing a centralized and consistent view of core brands- Managed the delivery of three projects reducing expected costs to be within the $1.25 million budget while maintaining timeline and project quality- Established scalable.

Second Year Coach, VP of Toastmasters, VP of Outdoors club, Member of Darden Capital Management, General Management & Operations, and Finance clubMBA Kaizen Team Captain at Danaher: Beckman Coulter:-Elected team captain to improve the process for construction of blood screening hardware resulting in 25% reduction of space used, 100% elimination of motion.

St. Louis

-Developed new pricing model methodology for company services; New model projects to increase adoption of wholesalers by 7.5% and generate an additional $468 thousand annually-Modeled revenue and costs of P&L to align with official financial reporting system; Model assisted in closing $1 million gap and planning for 2013 targets and budget

Amdocs is a provider of software and services for billing, customer relationship management, and operation support systems for telecommunication companies. I worked at Amdocs providing services as a consultant to telecommunication companies. My roles and experiences from my projects are listed below.

Richardson, TX

-Managed the largest service level agreement across Amdocs; Seamless execution of contract resulted in annual revenue of $75 million-Acquired leadership over 2 new service level agreements; Instituted internal processes, reports, and procedures resulting in $120 million in revenue over next 5 years-Created corporate best practice documentation detailing.

Dallas/Fort Worth Area

-Collaborated with team managers to determine funds necessary for labor, travel, and capital expenditures to effectively allocate, manage, and minimize required budget-Constructed work orders which contributed additional $8.75 million in add-on sales

Toronto And Montreal, Canada

-Mapped all manual process flows for current toll-free system to formulate logic and process design for the new automated system; Results were used to rapidly design and develop automated system-Designed user interface of automated toll free system for simple navigation and use of system-Facilitated root cause analysis during testing process; Collaborated.

Dallas/Fort Worth Area

-Performed in-depth impact and root cause analysis of system errors to increase efficiency and reduce cost; Led various teams of AT&T engineers in execution to achieve 60% reduction in rework effort-Identified as strong performer by client; Contract extended 2 months to another organization within AT&T

-Designed, constructed, and performed thermal testing on cabinets and pedestals; Reported findings of thermal testing to engineers which resulted in improved designs

Master Of Business Administration - Mba

Activities and Societies: VP of Outdoors Club, VP of Toastmasters

Masters, Operations Research

Activities and Societies: Member of SMU cheerleading squad; Led squad of 25 during sporting events

Bs, Electrical Engineering And Math

Activities and Societies: Men's Swimming and Diving Team; Received Red Barr Award for "Dedication, loyalty, leadership, humility, and.