Dani Davis Email & Phone Number

Remote

Tampa, Florida, United States

-Managing an account territory level in the premier level (SMB) via customer retention practices, account contract management, customer education through adoption of practices, and constantly following and influencing account health.-Hosting meetings with key stakeholders of each company quarterly to ensure all needs are being met to their standards, routine check-ins via email and phone communications, giving the human element to the product to maintain the magnetism of the product and consumer through thoughtful communication and assistance.-Partnering with internal teams to drive and grow revenue through discovery practices and leads passing to sales, troubleshooting and ticketing as a liaison through support channels, and working with our deployment teams for onboarding assistance.--2 time winner of the Aspire Achievement awards for excellence in KPIs performance as well as adherence to the Verizon credo.-Regularly recognized as the peer achievement award for peer to peer support, driving of team culture, and interdepartmental collaboration.

-Driving customer sales and retention through inbound call center environment.-Maintained self-pace in fully remote atmosphere, through schedule adherence, safe harbor compliance, and security.-Served as Team Ambassador to better align career trajectory toward supervisory roles. My roles were to hold daily stand-up calls, act as liaison between the team and leadership, as well as create and present educational seminars for sales and peer excellence.-Continuously using active-listening practices and trained sales skills to drive customer discovery and upsell opportunities.

Trinity, Florida, United States

-Maintenance of customer accounts through retention assurance, education methods, financial optimization, and security verification.-Visual merchandising of storefront to drive sales revenue and customer interests.-Serving clientele to both small and enterprise level business as well as the consumer level.-Continuously broke sales records, earning the title of highest gross profit per location in Dec 2019.-Achieved Verizon Standard of Excellence Gold award in Q3 2019

Remote

- Maintaining a positive attitude while focusing on customer retention.- Demonstrating focus and ability to take high volume of tasks in a quiet background-noiseatmosphere. (Average of 160 calls/day)- Drafting detailed and concise notes on each call in real time to ensure clients obtain vitalinformation quickly and easily.

Okinawa, Japan

- Leading product demos in order to inform and educate consumers in order to drive sales. - Assisting customers with initial product setup and troubleshooting.- Maintaining visual product and signage displays.- Driving sales to exceed personal sales goals.