Patrick Mcpartland Email & Phone Number

Minneapolis–Saint Paul, Wisconsin, United States

Greater Minneapolis-St. Paul Area

Responsible for using customer and product data to drive strategy for customer retention and new customer acquisition. Developed training for sales and success organizations to deploy new pricing approaches and negotiate deals.- Created comprehensive ROI analysis and new pricing strategy for 3000 enterprise customers and thousands of individual users- Identified and documented new customer use cases and value propositions for emerging markets- Developed deal desk process with finance, sales, success, and operations teams- Lead ongoing training for internal and external stakeholders

Greater Chicago Area

Chicago

Jellyvision is an award-winning technology company whose interactive software talks people through important, complex, and potentially snooze-inducing life decisions - like choosing a healthcare insurance plan, saving for retirement, or navigating a leave of absence - in simple, fun, and engaging ways. Our recipe: behavioral science, purposeful humor, mighty tech, and oregano.Our SaaS employee communication platform ALEX is used by more than 1,000 companies with more than 17 million employees in total – including 106 of the Fortune 500 and one-third of the country's 25 largest companies. ALEX helps employees at these companies, whose health insurance premiums total more than $110 billion, make better decisions about their insurance plan options, 401(k) allocations, and financial wellness.

Chicago

Worked closely with marketing and sales teams to create outreach cadences and content to introduce our solution. Hiring, training, and coaching for 3 distinct roles. Oversight of team members responding to inbound marketing leads, building lists of contacts aligned with our ideal customer profile, and outreach to those contacts to generate sales qualified leads.

Greater Chicago Area

Developed relationships with small agencies and individual marketing consultants to create new small business referral channels.

Chicago

Responsible for retention and growth of a book of mid-market accounts as well as prospecting and closing new business. Provided ongoing support to a large customer base with a focus on providing fantastic customer experience.

Chicago

Managed accounts with $500,000 in monthly revenue. Worked closely with sales operations to create and implement systems to prioritize incoming support requests and supervised the work of a team of front line support reps.- Designed and administered support issue escalation and resolution process- Reviewed and approved discount and special pricing requests - Owned monthly invoice review and credit process- Rolled out new pricing strategy for nationwide lead network- Conducted customer coaching sessions on best practices for lead conversion

Chicago, Il

Responsible for retention and growth of a book of West coast law firms. Provided ongoing coaching and consultation to law offices on best practices for converting leads to clients.

Chicago Il