Nehreen Khan Email & Phone Number

Toronto, Ontario, Canada

-Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLA’s.-Provide proactive communication to stakeholders on the status of contracts, quotes, and orders. -Ensure customer compliance of contractual and licensing obligations, and understand the various compliance-related details of each part of the overall process (quoting, contracts, orders, amendments, etc.) - Reconcile actual customer license seat usage against license agreement. - Create, submit, and confirm contracts and orders, including the invoicing of Microsoft orders, with the utmost attention to detail. -Facilitate contract amendments between the customer and Microsoft.- Understand the business needs and unique requirements of the customer segment- Provide timely resolution of purchase order pricing, quoting or contract discrepancies. - Manage Return Merchandise Authorizations (RMAs) requests. -Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as required.-Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers-Maintain high customer satisfaction scores (NSAT & CSAT)

Toronto, Canada Area

Toronto, Canada Area

Navigate the complex plethora of vendors and technologies to provide recommendation to customers to resolve IT needsSolve problems by explaining the intricacies of software licensing, to the complexities of managing a network or data-center, to allocating dedicated engineers and servicesBe a knowledgeable extension of my clients' teams; providing the right technology solutions and services to get the job done. .Help develop comprehensive solutions, execute projects, and help IT teams manage their environments. As a reseller, we can provide deep discounts to reduce costs. As a solutions provider, Softchoice takes the process a step further, by taking an active role in the success of the companies we work with.

Toronto, Canada Area

• Acquiring new clients in the SME sector by cultivating relationships and winning sales approach • Generating sales of POS systems through prospecting and cold calling • Managing sales force system with precision in order to maintain pipeline and track clients • Communicating with Managers, team members and clients in an effective manner • Conducting cost analysis to create customized solutions and proposals • Providing excellent customer service while managing clients throughout the sales cycle

Toronto, Canada Area

•Conducted telephone surveys about product and service quality for Financial Institutions •Successfully met daily survey quota for completed interviews •Maintained a professional and polite etiquette while dealing with clients •Documented responses to open ended questions at a typing speed of 70WPM •Displayed precision and accuracy in documenting verbatim responses

Dhaka, Bangladesh

•Researched on various development economics issues in the context of Bangladesh •Assisted in conducting Stakeholder analysis on donor funded Public Private Partnership projects in Bangladesh •Assisted in writing proposals for acquiring tenders for internationally funded development projects •Assisted in preparing progress reports from databases and electronic files •Edited and formatted articles for Business Bangladesh, a Business magazine financed by the International Financial Corporation (IFC), Bangladesh

Toronto, Canada Area

Attended to client inquiries about Health and Dental Plans on a daily basis •Assisted clients in processing insurance claims, documented and managed client information for client database •Provided administrative assistance in the form of responding to telephone inquiries, assisting customers upfront, organizing office space, formulating leaflets and posters, distributing posters, attending health fair promoting key health issues and so forth. •Collated documents for distribution, mailing and filing

Toronto, Canada Area

•Generated sales worth $12,000-$48,000 through telemarketing services for a number of Real Estate Brochures •Coordinated with the Project Manager in booking appointments with potential advertisers and arranging follow ups •Created and managed client websites for the Realtor’s homepage for each project •Arranged accommodation and travel arrangements for the Project Manager •Assisted in creating lay outs for the brochures and compiled client information for client database •Interacted with sponsors and responded to their queries in a timely manner •Created invoices, processed payments and documented accounts receivables for each project