Neil Bhattacharya Email & Phone Number

As Head of Business Relationships, I lead strategic initiatives to accelerate our B2B and Enterprise customer channel- Developing and leading channel strategies to expand our B2B, enterprise and SME market share- Building and growing our key business partnerships across NZ businesses- Identifying new revenue streams and business opportunities in the B2B sector- Overseeing a high-performing team of customer success and growth managers- Part of the Commercial leadership team, collaborating on channel strategies aligned with overall business objectives

Auckland, New Zealand

As a key member of the Senior Leadership team, I lead the strategic direction, drive revenue growth, and oversee policy and transformation initiatives. I lead the Customer Operations, Sales, and Marketing team, optimizing performance across these critical business functions▪ Leading TMNZ's customer success strategy (B2B and B2C), sales, acquisition, service and operational delivery for clients - accounting firms, SME businesses, and corporates.▪ Revenue and transaction growth through key sales channels.▪ Lead Marketing function for all customer segments▪ Lead Product strategy, development and roadmap for the business▪ Resource planning, forecasting and budget ownership for Sales and Marketing▪ Drive Data analytics and business intelligence function▪ Established and led Training and performance framework for the sales and service teams▪ Lead Quality and Risk team in the business▪ Board engagement and reporting

Auckland, New Zealand

Leading the Client Services team, my key role is to help TMNZ transform the way New Zealanders pay their income tax. Lead sales, service, and operations (15 FTE) for all customer segments and multi-channel client portals. Responsible for establishing the customer sales and service operations for the businessWorking closely with the senior leadership team to drive process improvements, strategy, and culture, my team is responsible for ensuring our clients get the most out of tax pooling and realize the benefits to their businesses.

Auckland, New Zealand

Operational partner for the Commercial team for key strategic clients, providing leadership to the Client Support team, driving client engagement, quality initiatives, ensuring on-time delivery and on boarding new business and client projects.Lead business development, client onboarding, relationship management, revenue project execution, offshore resource allocation, and quality improvement initiatives across diverse sectors including retail, FMCG, and distribution networks.

Auckland, New Zealand

Country Lead for Data Acquisition (DA).Providing leadership and direction to 12 direct reports from office staff to field engineers and recruiters across the country, managing stakeholders and supplier relationships, developing OP, regional cost leadership and reporting, driving Lean Six Sigma initiatives, ensuring client delivery targets and developing a high performing team.

Auckland, New Zealand

Lead the TV audience measurement panel team to consistently meet KPI's, achieve agreed delivery targets and exceed client expectations on critical projects.

Auckland, New Zealand

Maintain critical processes to ensure the Television viewing data collected from the panel confirms to the Quality requirements of clients

Auckland, New Zealand

Pune, Maharashtra, India

Gurgaon, India

SME for Credit Control Services for US Retail market. Supporting the Debt Collection team for JCPenny, Best Buy and other major US retailers under the GE Finance ubrella

Pune Area, India

Tech Support and Solutions for US DELL customers

Mumbai, Maharashtra, India

Worked as a contractor for software coding and testing as part of an outsourced resource.

Language Studies & Business, International Business

Diploma, Computer Software Engineering

Advance Diploma, Media Studies - Production