ROLES & RESPONSIBILITIES:• As a Senior Manager I was to assist with implementing business strategies of all internal operations and meet regularly to clearly communicate directions and deficiencies.• Responsible for all Day to Day activities; Manage and supervise operational staff, overseeing work schedules, and assigning specific tasks or duties for all 5 locations in Alberta. • Manage the morale in the store by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers• Be available to support and guide all staff members for all 5 Alberta locations. • Monitor store and store departmental performance against company goals for all 5 Alberta locations. • Participate in budgeting and monitor financial performance• Participate in recruitment, hiring, training, terminations and performance management for all 5 Alberta locations. • Oversee all store activities directly related to the sales and marketing of goods and services.• Responsible for coordinating Inventory counts and corrections each quarter.• Demonstrate the goals and values of the Flaman Group of Companies by displaying proper ethics and demeanor

• Develop recruitment plan and execute training of all delivery team members• Analyzing all costing to track profitability of moves• Implement cost saving strategies to existing processes• Assist sales department with booking when required• Ensuring that customers moving experiences are handled professionally and addressing any concerns that may arise in a timely manner• Visiting jobs sites to ensure companies & customers expectations are met• Changing the “culture” of the existing group by providing guidance and a positive support system• Work closely with Operations Manager to ensure smooth function throughout all areas of the operations department• Monitor and Dispatch all shipments• Communicate with warehouse on scheduled incoming/outgoing shipments• Order/manage equipment and materials as needed• Auditing paperwork from all completed jobs to ensure costs are accurate and employee times for payroll purposes• Coordinate rural and long distance moves • Manage maintenance of fleet• Maintain internal documents and update system as required• Communicate with customers and coworkers in an efficient, courteous and professional manner• Strong organizational ability & ability to have a focused approach• Ability to work in fast paced environment and make sound decisions• Ability in problem solving and working alone (and as part of an overall team)• Strong communication skills as well the ability to multi task while prioritizing issues as they arise

Maintained knowledge of current promotions, policies regardingpayment and exchanges, and security practices.Led sales calls with team members to establish sales and customerretention goals.Recommended merchandise based on customer needs.Generated monthly and annual sales reports.Identified inefficiencies and made recommendations for processimprovements.Served as liaison between customers, store personnel and various storedepartments.Confirmed that appropriate changes were made to resolve customers'problems.Exercises sound judgment in issuing credits and making exceptions tocustomer policies to maintain high levels of customer satisfaction.Trained new employees on company customer service policies andservice level standards.Hired and trained all sales staff for new store location.Maintained friendly and professional customer interactions.Trained in negotiations and time management.Served as mentor to junior team members.

Displayed the appropriate signage for products and sales promotions.Organized and located inventory and updated store spreadsheets.Arranged items in favourable positions and areas of the store for optimalsales.Upheld stock levels and proper pricing for multiple product lines.Selected merchandise based on the most favourable price and quality.Established and maintained proper high traffic displays, resulting inincreased sales.Conducted staff meetings with sales personnel to introduce newmerchandise.Participated in monthly competitive shopping trips and compiled fullreports.Shopped competition to identify opportunities, labels and trends.Managed vendor chargebacks and follow up.Researched current and past business performance using online systemsand available reportsAided the buyer in assortment and category planning.Built effective relationships with each store to develop superiorcustomer satisfaction.

Identified, developed and evaluated marketing strategies based onknowledge of company objectives and market trends.Compiled comprehensive lists describing product and service offerings.Developed 9 marketing strategies and campaigns each quarter.Collaborated with advertising and promotion managers to promoteproducts and services.Collaborated with marketing and communications teams onstandardization, design and production of marketing materials.Analyzed performance of all marketing programs to identify the bestopportunities for optimization.Worked effectively in a heavily cross-functional, fast pacedenvironment.