Neil Duncan

Neil Duncan Email and Phone Number

Senior Analyst - Project, Transformational and Risk Assurance @ Markerstudy Group
Sunderland, GB
Neil Duncan's Location
Sunderland, England, United Kingdom, United Kingdom
About Neil Duncan

High performing award winner.Internal Audit PractitionerExperienced people leader and customer experience & contact centre coach / team leader. Currently working in the general insurance industry.Proven track record of leading people to deliver high quality, low effort customer experiences through creating an inclusive and engaged team.Skilled in people leadership, networking, stakeholder management and ultimately providing the best customer experience.My achievements include -* Multiple time company high performer in my roles* Key member of designing, delivering and leading a new, highly achieving business function - handling complex escalated complaints, knowledge expertise, IT support and underwriting referrals* Being part of leadership team that led a unique, multi function support unit to be recognised at awards.* successfully designed bespoke quality for support unit

Neil Duncan's Current Company Details
Markerstudy Group

Markerstudy Group

View
Senior Analyst - Project, Transformational and Risk Assurance
Sunderland, GB
Website:
markerstudy.com
Employees:
2455
Neil Duncan Work Experience Details
  • Markerstudy Group
    Senior Analyst - Project, Transformational And Risk Assurance
    Markerstudy Group
    Sunderland, Gb
  • Markerstudy Insurance
    Risk Assurance Analyst
    Markerstudy Insurance Feb 2023 - Present
    Sunderland, England, United Kingdom
    Delivering Risk based and insightful assurance to business areas supporting the delivery of the Group Assurance Team in the areas of - transformational and project assurance, operational risk, financial risk and compliance risk.Working independently being proactive and self sufficient meeting set deadlines and levels of quality in work.Responsible for design and delivery of robust assurance action reporting and managing the completion of actionsBuilding fantastic… Show more Delivering Risk based and insightful assurance to business areas supporting the delivery of the Group Assurance Team in the areas of - transformational and project assurance, operational risk, financial risk and compliance risk.Working independently being proactive and self sufficient meeting set deadlines and levels of quality in work.Responsible for design and delivery of robust assurance action reporting and managing the completion of actionsBuilding fantastic stakeholder relations to facilitate reviews that deliver value-adding assurance for the business.20+ years of insurance experience also covering non insurance areas of the business Show less
  • Bgl Group
    Customer Experience Coach
    Bgl Group Nov 2020 - Feb 2023
    1st line management of a large team of Customer Experience Representatives to deliver a fantastic customer experience.
  • Bgl Group
    Operational Support Ambassador
    Bgl Group Nov 2015 - Nov 2021
    Sunderland, England, United Kingdom
    Led a team of operational support assistants as first line manager role - key part in establishing team as a business unit.
  • Bgl Group
    Customer Service Representative
    Bgl Group May 2003 - Nov 2015
    Sunderland, England, United Kingdom

Neil Duncan Education Details

Frequently Asked Questions about Neil Duncan

What company does Neil Duncan work for?

Neil Duncan works for Markerstudy Group

What is Neil Duncan's role at the current company?

Neil Duncan's current role is Senior Analyst - Project, Transformational and Risk Assurance.

What schools did Neil Duncan attend?

Neil Duncan attended The Institute Of Internal Auditors, Chartered Insurance Institute, University Of Sunderland.

Who are Neil Duncan's colleagues?

Neil Duncan's colleagues are Anthony Lavender, Aggie Summerell, Stu Rowland Acfs, Lewis Cross, Michelle Mccarthy, Collette Pinnock, Kirsty Keyworth.

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