Drift acquired by Salesloft in February 2024.

- Maintained a portfolio of 55 global edX Partners by assisting with various operational requests and queries, including course publications and technical support. Advised contacts to quick and accurate solutions. Upheld and grew relationships through regular meetings and in-person workshops.- Successfully led the launch of over 30 different Professional Certificate Programs on edX.org from 13 different international Partners by coordinating with multiple internal teams on tight deadlines.Guided 9 international Partners through the onboarding process to launch profitably on edX.org while building a strong relational foundation. Configured edX to work best for them.- Leveraged seasonal promotions, bundling, and relationships to encourage product renewal and upselling.- Served on multiple committees to enhance employee experience, including DEI Council. Created and updated Confluence pages for employee training and tasks.- Represented operational perspective in cross-functional working groups to ensure effectively scalable solutions and improvements. Reported and resolved platform bugs and communicated seamlessly to global institutions.- Gathered, tracked, updated, audited and organized Partner data in Salesforce and Tableau, and escalated issues through Jira. Ensured compliance with GDPR and OFAC regulations. Personally resolved over 45 learner support tickets.

-Ensured the highest performing courses and programs were consistently available on the platform by creating monthly trackers. Monitor product sustainability and consistency, and improve processes as needed. Lead internal teams on availability strategy.-Request renewal and upselling of courses and programs from international Partners with various financial levers, and assist in implementation.

Host, Produce, and Edit weekly podcasts about all things movies, TV, and video games. Over 125 episodes released. Monitor downloads with RSS feed and Social Media.

-Worked directly with school leadership to manage fundraising programs both on campus and remotely. Safeguard client relationships by adjusting the programs based on client needs, and ensured that financial goals were achieved. Led an onsite team of 2-4 specialists.-Created flyers, videos, website content and other scripts to encourage fundraising, all with custom copy. Modified and produced more on-demand.-Produced and led presentations focused on character lessons and updating/inspiring fundraising. Customized presentations based on client requests and seamlessly applied feedback. -Grew team member’s skills in everyday tasks with pointed feedback, development plans, and training to overall encourage great performance.

- Assist the General Manager in all daily duties of the Center to ensure maximum efficiency. Guide customers in choosing the best moving materials based on their individual needs, and preparing retail invoices for purchases. - Coordinate rentals of U-Haul equipment in a logical and flexible schedule. Receive and organize shipments of materials, as well as faxes, emails, and Center paperwork.

- Supervise the aquatics facility to enforce proper execution of rules and regulations. - Respond aptly to incidents to ensure a safe, family-friendly environment, organize and instruct children’s swimming classes, and keep up-to-date on the latest safety techniques, rules, and emergency procedures.

- Assist in set construction, re-organizing costume and prop storehouses, taking inventory, and refurbishing set pieces. - Operate the light board for shows and assist in light design. - Usher, manage concession stand and otherwise provide support for the House Manager.