Neil Henley Email & Phone Number

Worthing, England, United Kingdom

Worthing, West Sussex, United Kingdom

Worthing, West Sussex

• I have been carrying out user acceptance testing to support SIM and SAP changes, this has been in conjunction with change requests generated via the Rapid response team and CAR project.This role has continued to.
• Developed my understanding of the ‘end to end’ change and business requirements.
• Support writing and execution of UAT test scripts and capturing evidence based on business requirements.
• Exchange ideas based on the test scripts with other members of the team and presenting results at stakeholder UAT meetings.
• Resolving tester’s queries, maintaining the test platform (HPQC) and managing new starter profiles.As part of an evolving role I have been key in supporting the implementation of many new ways of working. This has.
• Changes to Interaction record categories.

• Manning telephones and keeping customer waiting times low
• Liaising with customers and colleagues on queries both administrative and technical
• Resolving any issues in a thorough and timely manner
• Keeping customer accounts accurate and up to date
• Following data protection guidelines in relation to personal data
• Setting up sustainable payment plans for customers based on their particular circumstances

• Complete all User Acceptance Testing as specified by Test Lead.
• Complete all testing of system adhering to specified deadlines to ensure the Mercury programme is successful.
• Accurate data preparation to ensure all tests can be completed effectively.
• Meeting all targets in terms of tests undertaken per day.
• Adhering to formal processes when reporting and retesting defects.
• Liaising with Southern Water and supplier experts as required in an effective and professional manner.

• Training and providing a network of support for new employees
• Being a constant role model for team members, giving constant direction to deal with product knowledge and customers
• Relief Section Coordinator for the evening fill team (2011 – 2012) ensuring all tasks are complete and the smooth running of the section and staff
• Dealing with difficult customer complaints
• Liaising regularly with Head Office on stock levels and estimates to ensure maximum sales and availability on designated departments
• Stock control – working within the Food Stock Management team to ensure stock accuracy

Higher National Diploma, Visual And Performing Arts, Merit

Lamda Gold Medal, Drama And Dramatics/Theatre Arts, General, Distinction

A-Level, English Language, Theatre Studies

High School, Gcse'S Obtained In: English, Mathematics, Double Science, Drama, History, French And Dt