With over 20 years of experience in the retail industry and talent development, I am a Director of People and Culture at Calico Cottage, a leading provider of fudge ingredients and merchandising solutions. My mission is to foster an environment of learning, engagement, and excellence for all employees and customers.In my current role, I develop and implement strategies to identify, recruit, onboard, and retain talent, as well as build training materials and standard operating procedures to support the company's vision and goals. I also manage and conduct the organizational change and efficiency initiatives, such as the implementation of new HRIS and ERP systems, the alignment of marketing and customer care teams, and the partnership with quality control. I leverage my skills in people development, team building, profit and loss management, and customer experience to drive business growth and operational excellence.
Listed skills include P&L, Customer Experience, Management, People Development, and 10 others.