Neil Macleod Email & Phone Number

Tinton Falls, Nj

• Coordinate with clients as to Audio-Video requirements: Audio reinforcement, video projection (including IMAG) for audiences as large as 1500+ people and internet services. Set up/remove A/V equipment for up to 15 breakout rooms. Read and interpret room diagrams in regards to A/V equipment. • Set-up and break down of video conferencing, video recording and/or streaming of live events. • Experienced in Newtek Tricaster, Telestream Wirecast, digital audio mixers, wireless microphones, Skype for Business. WebEx, GoToWebinar. For post-production: Adobe Premiere, Audition, Audacity. • Experienced with Crestron, Cisco, Polycom equipment and digital signage. • Provide multi-platform setup and support of infrastructure at events and home office.

Greater New York City Area

• Project expediter on the Windows 7 migration initiative for McGraw-Hill Education Division.• Generated reports for Project Managers to determine budget requirements, asset discovery, head count, procurement needs.• Coordinated with client engineering leads to modify USMT scripts based on business unit needs.• Managed requisitioning and updating of VDI’s used for application testing.• MS Office document lead - Act as point of contact for conversion of legacy documents to latest version of MS Office.• Application remediation QA - Research and evaluate applications for Windows 7 compatibility and test application packages for distribution via Microsoft System Center Configuration Manager.• Desktop Engineering - Constructed custom Windows 7/XP image builds for digital product testing.• Support business information systems, products, and services.• Liaison between the business units, technology teams, support and development teams.

Nyc, Ny

• Administration of 20 Microsoft Windows 2003 servers, 3 Apple Xserves, Exchange server 2003, 100 XP workstations/laptops, 100 Macintosh workstations/laptops all within an Active Directory environment.• Managed DLT backup system for all servers and databases.• Administration of K4 publishing system.• Blackberry support and administration using Blackberry Enterprise Server.• Installed and configured VMware, Parallels on servers and workstations.• Management of SonicWALL firewalls, VPN and Avaya VOIP system.• Maintained two custom video walls each utilizing 40 PC’s and monitors with servers running scripts to display submitted layouts for magazines.• Coordinate with ISP for issues dealing with MPLS connections to remote offices.• Rack mounted and removed equipment from datacenter as needed. Performed installation of network cabling such as CAT5, CAT5E, CAT6, coax and fiber. Terminated cable ends to RJ-45 modular jacks.• Provided on-site level 1 and 2 help desk support using AdventNet ServiceDesk Plus help desk and asset management software.• Managed audio-visual equipment and conference rooms.

Nyc, Ny

• Ensure high-speed resolution of problems with networks, applications software, systems software and client operations in local headquarters, regional remote offices, and for on-the-road telecommuters.• Build and maintain a database of problems and solutions (Remedy) to ensure timely response and problem closure by Support Team colleagues.• Responsible for administration of backup systems and rotation of tapes for off-site storage.

Nyc, Ny

• Set up, maintained audio-visual and computer equipment; researched, evaluated and recommended equipment purchases and rentals; assisted clients with presentations; operated video conferencing.• Managed bookings for conference service facility which included a 345 seat auditorium.• Installed and managed inter-office LAN; installed and upgraded CD-ROMs, RAM, ROM, CPUs, network cards, hard drives and sound cards.• Designed, assembled and operated Windows NT and Amiga based non-linear video editing system.