Neil Mcclafferty Email & Phone Number

Scotland, United Kingdom

The Wise Group has a new employment support service which helps people living in the UK to find work. This voluntary service aims to provide flexible and tailored support that is responsive to the needs of unemployed people and businesses across the Uk . It is an opportunity to deliver an approach to employment support that is more flexible, and responsive to a changing labour market, tackling labour market inequalities and growing Scotland's economy by helping more people into work.

Glasgow, United Kingdom

• While providing a world class service to all clients, I actively listen to specific needs and wants, engage with the clients and offer the best solution ensuring satisfaction.• I am also able to flex to outbound calls to fulfil client promises that require deeper investigations while working in a timely manner.• Dealing with conflicting priorities in a fast paced environment, whilst ensuring client needs are at the forefront of everything I do.• Recognising opportunities to educate and up skill clients on how to navigate and trade on Barclays New Smart Investor proposition.• Dealing with a wide range of clients from different backgrounds including IFA, Retail Staff, New Plan Managers and other investment banks• Dealing and Trading on the stock market on the client's behalf and on their precise instruction.

Scotland

• Managing a team of 10 but also doing the work myself, I implemented sales and marketing strategies, turning the team into a more focused driven and targeted/results/ based environment including setting up new bonus structure based on achieving new business and sales targets, which were set daily, weekly and monthly• Coaching, developing employees to the highest standard to meet client's expectations, monthly 121s with employees to see what areas they could improve and also listening to their feedback on how I could improve and the business as a whole, as a result of the changes I implemented, we were a small focused contact centre environment, I/we achieved winning new business with clients such as Sony Records, Universal, Warner and Syco Records, which I negotiated the contracts with their UK based representative's, we also started 5 star customer experience for Bands, DJs, Management who were playing in Scotland at stadiums, festivals and nightclubs, when the client's landed they would be picked up, all their needs were catered for 24/7 whilst in Scotland from 2days to 2 weeks. This venture proved to be a great success, so we rolled it out to other companies including VIPs and Football clubs throughout Scotland.• I was Seconded to the CEO's other business in May 2015, Fantasy Sports Ltd to help with new product launches, Marketing and social media campaigns. Working in their state of the art contact centre, I headed up a team of 20 but with a hands on approach when possible as I like to learn new ideas and contribute to the team also, whose roles varied from outbound and inbound sales calls generating new business, General enquires, customer services and an online team to deal with customer queries. I also did Monthly 121s for Coaching and Developing by Listening to the team's calls so they and I kept on improving our customers experience and also improving our own Skill Sets.

Scotland

Spotting a gap in the market, i set up my own facilities management business Hygiene 1st Ltd with a £5000 loan from the Prince's Trust, We were a Chewing gum and Graffiti removal company which used only environmentally friendly products, I designed the machine, set up manufacturing of it and also the distribution network. I had 20 FT employees and had to hire agency, self employed up to 40 depending on what contracts we were working on, I was also involved in the day to day running of the company, secured contracts, overseeing and delivering contacts and projects on time and to a high standard generating more sales, leading by example at all times.• Managed logistical side of company, stocktaking, tenders, risk assessment, Health and Safety• Coaching, developing employees to the highest standard to meet client's expectations, monthly 121s with employees to see what areas they could improve and also listening to their feedback on how I could improve and the business as a whole.Selling products throughout the UK and to 7 countries in Europe. Key contracts and accounts included BP, Asda Wal-mart, Morrisons, Tesco, Sainsbury's and City Holdings Group PLC, UK wide and 42 local councils in the UK, Housing Associations and UniversitiesI sold the Company due to an ongoing serious illness within my immediate family.

Scotland

• Responsible for setting up the company, planning, budgeting, forecasting sales, and all aspects of operations and management of the company.• Cold called clients in all sectors but predominately in the software IT/Analyst market which was Credit Risk, Marketing, and Quantitative Risk SAS Analysts, Statisticians, Econometricians and Mathematicians• Responsible for setting targets, achieving sales to the team on a daily basis, motivating the team to hit the sales targets so they could always be rewarded an incentivised by the bonus structure I set up. I always lead by example as it applied to me also. I put great emphasis on coaching and developing not only to improve employees skill set but also my own.• The Business offered recruitment support to large financial institutions, such as HSBC, Lloyds TSB, Gala coral group, Sainsbury's, Tesco's, O2, EE, GlaxoSmithKline and many other corporate, commercial and retail companies, We were successful in securing placements across all levels through sourcing candidates by networking and from job boards i.e Monster, indeed and referrals throughout the UK and internationally.

Scotland

I started off at BT as sales advisor selling BT's products to residential and commercial customers where I always exceeded my target, I was then promoted to Assistant Manager after 14 months within the same team, after another 6 months of good sales and performance I was seconded to a Team Leader which was made permanent 6 months later. I was in charge of 21 sales people all doing outbound calls through BT's dialler system. My team and I hit and exceeded targets every quarter