Head of Operations (Nationally)Oversaw all Open Space -Vegetation Contracts and Contact Managers NationallyHead of Bid Team for all Open Space-Vegetation ContractsTransition of newly awarded ContractsDecommissioned Contracts that were not renewedMentored and supported Contract Managers and Staff

Management of accounts on operational annual basis of dollar value of $7 Million, including deploying of staff and resource to respond to workload requirementsOverseeing the development, maintenance and implementation of works and updating and monitoring plans and schedulesManaging trade staff and sub-contractorsManaging and maintaining asset registersEffective Management of resources and purchasing materialsStrong financial focus and ability to manage budgets and undertaking forecasting of a revenue of $7 million annual turnoverDevelop and maintain excellent relations between UMS and the customerPreparation of quotes and variations requestsAttending customer meetings, to ensure a high level of service delivery is maintainedEnsuring Health and Safety processes and procedures are adhered to and works are completed as per contractual requirementsAssisting with invoicing and end of month processingDrive further business opportunities with customers

Client relationship and contract managementResponsible for all insurance claims and disbursements on behalf of the contractLiaising closely with client and attending fortnightly review meetingsReporting on contract adherence and KPIs ComplianceWeekly audits of Woolworths storesManaging our high customers’ expectations and business requirementsMaintaining OHS standards on siteStaff ManagementManaging 100+ drivers (including regionals) to arrive and exit on time as area manager over two sites to strictly meet KPI’s (Woolworths online home deliveries contract)Supervision, coaching and mentoring of my teamPerformance manage staff and employees OperationsEnsure sufficient resources by the way of labour are available and utilised efficientlyDispatching of vehiclesDaily problem solvingMonitoring of Fleet maintenance and utilisationSupervise staff and drivers to ensure the site is running safely and efficientlyAble to work autonomously and a role model for exceptional customer service at all times

Business Development including preparing tendersGround Maintenance for various large open space areas for a range of clients including industrial and commercial clientsRacecourse maintenance – Werribee Racing Club, Tatura Racing ClubOperated large machinery eg. Front deck mowers, John Deer, Kubuto mowers, Zero turn Walker mowersSupervision of 10 staff members – recruitment, training and day to day management

Profit and Loss reporting for committeeMaintaining KPIs and managing spend Staff ManagementRecruitment, onboarding and training of all staff – groundsmenSupervision of 60 trainers, including overseeing, 200 horses training dailyStock Control and Managing Plant & EquipmentMaintaining 2 turf tracks (1 training track, 1 race day track)Maintaining 1 sand track Event ManagementLiaising with committee to ensure Tatura race meets (15 per year) were professionally delivered to Racing Industry StandardPromoting events through club newsletter

All grounds and open space maintenance as requested by supervisor