Developing and delivering bespoke solutions on the Salesforce Platform.

Developer of implementations for Salesforce Sales Cloud, Service Cloud, and Field Service Lightning. Development includes core “Org” and application configuration to take advantage of the full security model of the platform. Application experience includes standard and custom object data models, cross-object and standard formula, report types and authoring, quote and email templates, page layouts, mobile pages, quick actions, record types, and Lightning Record Pages. Platform automation usage includes Process Builder, Lightning Flows, escalation, assignment, and approval processes. Custom development includes Visualforce and Apex business logic classes, controllers, and triggers using the Salesforce Developer Console. Application development includes the use of AppExchange packages and integrations to off-platform technologies such as Box, DBSync, and Egnyte. Duties include requirements analysis, solution design, customer and peer reviews, and troubleshooting within a rigorous DEVOPS process using the Salesforce AgilePMO package and JIRA tracking tools.

Provided complete IT support and architecture guidance for back-office mission critical operations in a multi-office state-wide organization. Duties included the analysis, troubleshooting, and configuration of LAN networking equipment to include the full IT stack. Responsible for the complete security architecture spanning identity and access management, and data encryption. Duties also included the initial setup and operation of cloud-based material and labor estimation software that drove the core corporate revenue.

Senior server responsible for smooth operations of wait staff in a fast-paced dynamic environment. Developed deep time and task management skills. Instructed shift team members on the proper use of Point-Of-Sale (POS) order systems.

Inbound sales specialist focused on individual buyers and their personal needs. Developed expert skills in lead conversion using the Neil Rackham SPIN selling technique. Focused on understanding the persona and digital profile.

Individual contributor in an upscale restaurant with demanding clients. Assisted in beverage operations and management and learned all roles across restaurateur business operations.

Contract Java 7 programmer analyst responsible for developing radar data processing applications that included integration, and the development of a database driven rules engine to process radar data in real-time. This effort spanned all aspects of development, deployment, and change management.

Entry-level technician performing repairs on all brands of cell phones, tablets, and personal computers. Applieddiagnostic tools and processes to troubleshoot and replace hardware and software components.

Contract position to provide complete IT support for back-office critical operations. Duties included the analysis, troubleshooting, and configuration of LAN networking equipment. Responsible for the complete security architecture spanning identity and access management, and data encryption at rest and in motion. Trained users on the use of the applications. Integrated cloud based backup and storage solutions for applications and QuickBooks accounting software.

Outbound sales specialist focused on marketing cruise and leisure vacation packages to individual buyers. Developedstrong guided selling processes for converting external lead sources into sales that resulted in many top performer awards.

Individual contributor in an upscale country club environment with demanding clients. Key contributor in event management and planning. Developed deep personal relationships with members that expected individual attention.