Neighborhood Assistance Corporation of America National Operations Manager Serve as national operations manager for national non-profit overseeing multi-branch operations for 40 offices and 2 call centers. Directed special project groups, oversee grant management, develop quality assurance imitative, write operational procedures and protocols create strategic planning models, and workflow management directives.Direct, oversee, and manage daily national operations for multi-branch Corporation.Develop strategic protocol and operational proceduresNegotiate complex financial agreementsCreate, implement and sustain quality assurance initiativesCoordinate outreach and development initiatives

Serve as Product Development Specialist, with full responsibility for creating and servicing new sales products, developing emerging markets, creating and implementing marketing strategies, overseeing pricing models, and performing monthly financial evaluations.Research, analysis, and development of new sales products Servicing and maintaining extensive existing client baseDeveloping new business partnerships in the New England regional areaCreating marketing for presentations to real estate brokers, realtors, developers and buildersNegotiating with mortgagors to provide the highest quality financial assistance

Served as New England Regional Operations Manager overseeing a wholesale production office of 30 professionals with sales volumes of $50m-$100m per month. Directed regional operations, drove strategic corporate initiatives, created and implemented compliance initiatives, developed and managed human resource protocol and procedures, directed special project teams, created and successfully completed multi-branch conversion while maintaining operational capacities.Maintained and sustained margin profitability directivesAnalyzed data and reported to company officersOversaw Managed all aspects of branchoperations Federal and state specific compliance standardsFacilitated business partnership relations and supportCreated, implemented and maintained production protocolCoordinated interdepartmental process flowRegional human resource management and developmentDevelopment of emerging markets

Served as branch manager overseeing a retail sales production office of 15 sales professionals with sales volumes of $20m-$35m per month. Directed marketing and sales operations, loan processing, and closing functions. Created and met projected sales volumes, and developed emerging market sales objectives.Oversaw technical and functional branch operations. Managed regional human resources protocol. Managed regional human resource development. Pre-underwrote mortgage loans for qualityMonitored lead tracking and production of staffProvided quality assurance protocolAssured compliance with all mortgage lending lawsAnalyzed cost to originate to meet branch objectivesManaged weekly and monthly reporting to CEO

Served as call center manager and senior loan officer in high volume call center, to develop, and meet expected production goals, served as compliance officer assuring federal and state compliance initiatives.Assisted in processing and loan closing proceduresDirected Completed the origination process via telephone Provided guidance and support for loan officersDeveloped goals and objectives