Neil Phillips Email and Phone Number
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Proud to have worked in a variety of roles across M&S both Online and in Stores. We’re doing some great and exciting things at the moment, as we embrace a more digital retail environment and Turbocharge M&S.com for the future. As an experienced manager with a strong reputation for delivering results in the Retail Industry, I have a strong operational background covering store management, cost management, customer service and people management. This has been developed from a Store Manager career spanning 10 years, through to 10 years in Digital roles in M&S.com including Commercial, Operations and Post Purchase experience.In addition, my external involvement for over 10 years has been with the Oxford Summer School for Retailers. My involvement has included being a facilitator and for two years I was the Chairman of the Foundation Programme. To undertake this role epitomises for me my passion for the development of others.
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Head Of International Online And MarketplacesMarks And Spencer Jun 2024 - PresentLondon, London, GbHeading up M&S’s International Online business across 70+ markets globally, with responsibility for Trading, Site Merch, Operations, Strategy and Marketplaces.
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Head Of Online Commercial - Clothing & HomeMarks And Spencer Mar 2023 - Jun 2024London, London, Gb
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Head Of Brands OnlineMarks And Spencer Sep 2021 - Mar 2023London, London, GbAccountable for the launch, onboarding and commercial performance of 3rd Party Brands on M&S.com. Proud to be part of a new and exciting area for M&S with big ambitions and huge potential to drive growth for our Clothing & Home business.
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Head Of Post Purchase ExperienceMarks And Spencer Jan 2021 - Sep 2021London, London, GbProud to lead and set the direction for M&S.com’s post purchase propositions. This includes Delivery, Click & Collect, Returns and Customer Communications.We’re doing some great and exciting things at the moment as we embrace a more digital retail environment and Turbocharge M&S.com for the future. Never has there been a better time to work within e-commerce, trialling and testing innovative solutions for our customers. Collaborating across Digital & Data, Logistics, Contact Centres, Fulfilment Centres and Retail.
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Head Of Digital Retail OperationsMarks And Spencer Sep 2015 - Jan 2021London, London, GbI head up our Retail Operations for our Digital Operations which includes our Click & Collect operations for our UK and Republic of Ireland stores.I'm responsible for the customer experience and operation of M&S's Click & Collect Operation, this includes leading the team that manage the day-to-day operation of over 700 collection locations, as well as shaping the future strategy and direction. My role includes close stakeholder working with our logistics, distribution centre, contact centre and web operations teams. In addition to the click and collect operations I also head up our In Store Fulfilment proposition which fulfils online orders from our largest UK stores. This role has allowed me to work with many of the new technologies and suppliers that are shaping the Click and Collect agenda. This includes Collection Lockers, PUDO suppliers, same-day fulfilment and Logistics carriers.
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New Channels Development Lead - Uk And International StoresMarks And Spencer Jun 2012 - Sep 2015London, London, GbI head up the in store ordering proposition within all our UK and European stores. I am responsible for the ordering operation at our in store desks and through the new technology such as iPads and Touch screens. I have responsibility for trading the existing propositions and for the extensive UK rollout of new propositions and devices. My role is really enjoyable as it brings together the bricks and mortar world with the exciting developments of the .com world. Getting our stores to operate in a multichannel way is a key part of my store involvement and engagement.
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Store ManagerMarks And Spencer Jul 1998 - Jun 2012London, London, GbI was the Store Manager of a number of M&S' stores in various locations culminating in the Cribbs Causeway flagship store. Responsibilities were end-to-end for the retail KPI's of Sales, Costs & People.
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Commercial ManagerMarks And Spencer Nov 2001 - Oct 2002London, London, GbI initially managed the Mens & Kidswear departments with additional responsibility for the Through the NIght Fill operation. Following this role I managed the £4 million store refurbishment.
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Store Profitability AnalystMarks And Spencer Jul 2000 - Jul 2001London, London, Gb
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Chairman Of The 2012 & 2013 Oxford Summer School Foundation ProgrammeOxford Summer School Oct 2011 - Oct 2013London, England, GbPlanning and shaping the Oxford Summer School Foundation, ensuring all Group Directors are prepared for the week and managing the school as the week progresses. -
Committee Member & Group DirectorOxford Summer School Aug 2005 - Oct 2011London, England, Gb
Neil Phillips Skills
Neil Phillips Education Details
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Oss Retail -
University Of Central LancashireBusiness Studies
Frequently Asked Questions about Neil Phillips
What company does Neil Phillips work for?
Neil Phillips works for Marks And Spencer
What is Neil Phillips's role at the current company?
Neil Phillips's current role is Head of International Online and Marketplaces.
What is Neil Phillips's email address?
Neil Phillips's email address is ne****@****l.co.uk
What is Neil Phillips's direct phone number?
Neil Phillips's direct phone number is (208) 090*****
What schools did Neil Phillips attend?
Neil Phillips attended Oss Retail, University Of Central Lancashire.
What skills is Neil Phillips known for?
Neil Phillips has skills like Team Management, Coaching, Leadership Development, Retail, Customer Service, Employee Engagement, Training, Store Management, Team Leadership, Management, Leadership, E Commerce.
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