Neil Ritchie Email & Phone Number

Glasgow

Dubai

Mobilize and manage workshops in remote and post conflict countries.Support the Chief Business Manager with daily tasks and responsibilities.Working in collaboration with CBM to reduce all operational costs and overheads.Monitor and reporting on operational budgets, highlighting discrepancies for required corrective action.Gain and maintain in depth knowledge and understanding of Admin, HR and Operational policies and procedures.Liaise and partner with Operations management to ensure the achievement of operational goals and strategies.Review daily reports and schedules and follows up with Operations management regarding any concerns or outstanding issues.Assist Operations Management and the Chief Business Manager with the resolution of outstanding issues or concerns.Make on-going improvements to operational reporting systems and statistical recordings.Work in collaboration with the Operational team to streamline reports and to execute workshop mobilization and demobilization plans in accordance with various customer requirements.Ensure that all departments, sites and individuals, within scope of responsibilities, have adequate technical support and training to help achieve operational excellence.Report all findings and necessary information to Executive management.Implement KPIs to ensure profitable and efficient operations. Initiated a customer focused and sales driven team to ensure customer satisfaction and sustainable profitability.Successfully brought new profitable contracts to the business.Recruit, select and train personnel. Developed and maintained effective relationships new and existing clients.

Scotland

Key Achievements to date:Set up VMU (technicians, parts department and Admin) for new depot.Dealt with all aspects of selection process for all staff.Negotiated terms and conditions with Company and Unions for TUPE agreement.Created parts department with stock to meet customer requirements.Negotiated terms and rates with local and regional suppliers for parts and service.Set up Authorised Testing Facility for VOSA so testing can be carried out on site.Implemented new processes and procedures for all departments.Understood and communicated business requirements to Senior Management.

Scotland

Delivered sustainable profitable growth despite current climate in the service department and parts department whilst ensuring employee and customer satisfaction.Managed a Dealer Customer Services and Workshop team.Effectively communicated at all levels both written and verbally.Understood and interpreted the operational budget for Customer Services & PartsSold new and used trucks to new and existing customers.Developed and enhanced existing processes and adapted and took on new skills and approaches.Competently use GDS and associated software & systems.Competently use desktop PC and associated software & systems.Build strong customer relationships with new and existing customers.Produce business forecasting and corrective actions.Maintain a deep understanding of buying and selling labour hours and parts.Make presentations to board of Directors.Attended various management courses within the Volvo network.

Scotland

Quickly learned the sales processes and proceduresBuilt strong customer relationships with new and existing customers.Sold new and used trucks to new and existing customers.

Scotland

Assisted in daily planning and workshop utilisation.Maintained a high MOT pass rate.Ensured all Health & Safety legislation and company policies and procedures adhered to.Provided a high level of customer service on a daily basis.Maintained work in progress.Ensured workshop quality exceeded Volvo standard.Managed costs.

Scotland

Ensured company process and procedures adhered to by teamMaintained a productive and profitable shift.Built relationships and trust with customers and colleagues.Carried out disciplinary actions and appraisals.

Scotland

Carried out a high standard of maintenance and repairs on all commercial vehicles.Assisted in training and development of Apprentices.

Scotland

Ensured HGV goods delivered intact and on time nationwide.

London, United Kingdom

Responsible for ensuring all company plant and transport was serviced and maintained to a high standardAssisted in workshop based projects including completion of all relevant paperwork