Neil Smart Email and Phone Number

Produced, edited, and reviewed end-user documentation for TransPerfect’s GlobalLink suite and other related localization software utilizing DITA 1.2 in a structured environment.Produced, edited, and reviewed migration and installation documentation for TransPerfect’s GlobalLink Translation Memory Server localization software using Markdown.Responsible for full administrative and installation documentation of TransPerfect’s GlobalLink suite and other related localization software.Served as the lead editorial and usability reviewer for all TransPerfect GlobalLink and related software documentation.Consulted on the establishment and modification of TransPerfect’s documentation style guide.Designed and created product training for the TechDocs team.Responsible for training the TechDocs team on the use of and best practices for the Vasont CMS.Conducted client facing end-user training on TransPerfect’s GlobalLink suite of products.

Conducted client-facing end user training on TransPerfect’s GlobalLink suite of products.

Responsible for end-user support of TransPerfect's GlobalLink suite of products.

Responsible for the general usability of 10-4 products. Performed heuristic, exploratory and live subject studies. Created glossaries and style guides. Performed an interface feedback audit to identify the incongruent methods of displaying feedback to users. Developed functional and design requirements for registration, settings and preferences as well as aiding in requirements development for a variety of other features. Participated in development planning and implementation sessions, daily scrums, demonstrations and other pertinent product specific meetings. Managed individual projects from inception to development. Created user stories, features and defect reports utilizing Rally’s project management software. Developed user documentation, studies and reports.

Tier I and II internal and end user support of the 10-4 suite of products. Responsible for end user support ticket resolution. Provided direct client facing support and training to strategic partners. Pre-release QA testing, bug reporting and fix verification. Post-release regression testing. Conducted end to end testing of the 10-4 interface. Created full system documentation. Wrote MSSQL queries and reports to verify test results, usage levels and as troubleshooting tools for bug report creation and validation. Trained and helped supervise an overseas support organization. Created a comprehensive customer onboarding plan. Aided in the selection and implementation support tools. Extracted data for reports from Kana and SmarterTrack support tools.

Assisted the QA Manager in coordinating resources, assuring quality levels, and estimating overall time and resource requirements for project-based QA processes. Ensured thorough development of testing plans, test cases, resource allocation plans and resource recruiting. Supported ongoing monitoring efforts, ensuring formalized QA processes were executed on all projects (print, web or software). Provided quality assurance support to Project Management, Desktop Publishing and Engineering Departments. Ensured localized materials were formatted to provide the appropriate “look and feel” and functionality of the product. Supervised linguists, test subjects and QA technicians in order to make certain QA functions were executed on time and on budget. Led the QA Department to a minimum of 98% accuracy across projects. The Department averaged a savings of between 15 and 20% off budgeted costs. Assisted QA Manager in providing internal training and support to QA Technicians. Participated in project kickoffs to formalize planning for project-specific QA processes. Maintained VMware server and images. Led the ISO9000 cross functional team responsible for proposing changes and enhancements to the estimation process.

Provided web design, development and testing services to a variety of clients ranging from small nonprofits to large financial institutions. Managed projects, gathered requirements, and provided Information Architecture and User Interface and usability evaluations. Conducted Quality Assurance testing and reporting throughout the various stages of web Development projects. Created, produced and edited text, graphical and rich media (audio and video) content. Provided end user support, hardware and software consulting services.

Direct technical supervision of 30 student employees providing Desktop Support in computer labs comprised of over 300 computers utilizing a variety of operating systems (Mac OS 9 and X, Windows 2000 and XP, Solaris and Red Hat Linux) as well as printers and other devices in 3 separate locations on the CU-Boulder campus. Headed the team that developed the first Web based Workload Reporting System to be implemented at the university. Working supervisor of the team that provided end user desktop support for a potential user base of over 20,000 individuals. Acted as liaison and service provider to the Registrar’s Office during the registration process. Additional responsibilities included support of class delivery technology in 6 buildings with facilities ranging from “smart” lecture halls and classrooms equipped with state of the art audio/visual equipment to conventional classroom settings utilizing portable projectors and sound systems.Provided internal IT Department desktop and server support (Windows NT, 2000, 98, Mac OS 9, Linux and Solaris) for approximately 140 users and 150 computers, 17 laser printers and various other devices located throughout the Boulder campusProvided desktop support on the Denver campus of the University of Colorado. Planned technology upgrades and implementations. Repaired and maintained Windows 98, NT (Workstation and Server), Mac OS and Windows 2000 (Server and Professional) systems in the Office of the Chancellor, Vice Chancellor for Academic Affairs, International Education and Financial Aid departments as well as other departments on an ad hoc basis