Neil Smith Email & Phone Number

Luton, England, United Kingdom

Supporting both National and Regional teams with transparent and accurate reporting on the overall status and performance of projects, including identifying and reporting on potential risks (jeopardy) and exceptions. Using analytical skills to provide insights that contribute to informed decision-making.Co-ordination and production of reporting content, crucial for supporting the governance structure. Using attention to detail and data accuracy, to contribute a comprehensive… Show more Supporting both National and Regional teams with transparent and accurate reporting on the overall status and performance of projects, including identifying and reporting on potential risks (jeopardy) and exceptions. Using analytical skills to provide insights that contribute to informed decision-making.Co-ordination and production of reporting content, crucial for supporting the governance structure. Using attention to detail and data accuracy, to contribute a comprehensive understanding of project dynamics, enabling effective strategic planning.Working closely with key stakeholders to ensure a seamless and efficient delivery of projects, aligning with organisational objectives and enhancing overall project success.• Establish new reporting and optimisation of existing reporting, to drive efficient data insights within business systems.• Co-ordination and production of reporting content to support governance framework.• Support adherence to best practice within Risk, Issues, Opportunities and Change Governance.Processes operating across the projects and highlighting exceptions and trends.• Sharing key lessons learned to enable continuous improvement across all projects.• Ensuring action Registers are in place and content is being regularly maintained.• Support/own initiatives to drive improvements including system developments.• Conduct data deep dives to support investigations. Show less

Luton, England, United Kingdom

Working as a project controller alongside the build manager and project manager, playing a crucial, hands-on role in delivering FTTH (fibre to the home) rollouts across Luton and High Wycombe.Maintaining a complete overview of each project, including activity, risks and costs, flagging any potential issues and driving improvements to CityFibre processes, helping to deliver fibre faster and more efficiently.Ensuring that there is complete visibility of activity, costs and risks… Show more Working as a project controller alongside the build manager and project manager, playing a crucial, hands-on role in delivering FTTH (fibre to the home) rollouts across Luton and High Wycombe.Maintaining a complete overview of each project, including activity, risks and costs, flagging any potential issues and driving improvements to CityFibre processes, helping to deliver fibre faster and more efficiently.Ensuring that there is complete visibility of activity, costs and risks across all areas of the projectCreating and maintaining comprehensive project documentationCoordinating the project activities by working with all stakeholders to enable flawless project executionMonitoring and tracking against the detailed project plan – identifying risk and supporting the project manager and build manager in identifying mitigation activitiesReport project progress, status, cost and risk using appropriate tools and techniques Show less

Stevenage, United Kingdom

Working within the implementations team to oversee customer installations across the direct UK businessArranging customer survey, installation and training dates based on the customer’s order requirements. Managing documentation, communication and work flow procedures.Working and coordinating multiple third-party suppliers ensuring equipment is ordered in a timely fashion and that stock levels are maintained to ensure customer SLA’s are met. Coordinate various courier… Show more Working within the implementations team to oversee customer installations across the direct UK businessArranging customer survey, installation and training dates based on the customer’s order requirements. Managing documentation, communication and work flow procedures.Working and coordinating multiple third-party suppliers ensuring equipment is ordered in a timely fashion and that stock levels are maintained to ensure customer SLA’s are met. Coordinate various courier companies operating across the UK and EMEA to ensure equipment is delivered in a suitable time frame.Working alongside internal support desks to assist with customer issue resolution with regards to installations and day to day operational troubleshooting.Keeping the internal sales teams and account managers up to date with order progress and any additional order requirements.Maintain the relationship with the customer throughout the entire installation process and resolve any outstanding issues/queries to a high standard to ensure customer satisfaction.Dealing with customer payments either in cash or through financial providers. Ensuring that all relevant documentation and data protection standards are maintained. Show less

Reading, United Kingdom

Working under the enterprise solutions area providing third party supplier management across multiple customer accounts.Work with a selection of third party suppliers to ensure services are provisioned to meet customer needs. Ensuring suitable commercials are in place meeting requirements of the customer and the business.Working across several customer accounts and maintaining vendor management relationship with global service directors and teams.Negotiate with… Show more Working under the enterprise solutions area providing third party supplier management across multiple customer accounts.Work with a selection of third party suppliers to ensure services are provisioned to meet customer needs. Ensuring suitable commercials are in place meeting requirements of the customer and the business.Working across several customer accounts and maintaining vendor management relationship with global service directors and teams.Negotiate with suppliers to ensure that pricing is achieved to required levels to help drive revenue and margin within the business.Ensuring suppliers are reviewed on a regular basis to meet their SLA’s and working to resolve issues if they are failing to meet them.Following cost optimisation processes to justify business expenditure. Drive spend reduction targets and hit KPI’s using trending, forecasting and planning processes.Resolving invoicing queries and facilitating efficient payment to suppliers. Show less

London, United Kingdom

Working under Enterprise Solutions providing logistics and installation support for data centres across EMEA.Maintain inventory over several data centres in EMEA. Monitoring spares levels through a process ofregular counts, audits and spot checks. Visit European locations as and when required.System hardware integration experience with HP, Sun, Cisco, Citrix, F5 and EMC hardware. As well as assisting to troubleshoot hardware issues with on-site operations team.Reviewing… Show more Working under Enterprise Solutions providing logistics and installation support for data centres across EMEA.Maintain inventory over several data centres in EMEA. Monitoring spares levels through a process ofregular counts, audits and spot checks. Visit European locations as and when required.System hardware integration experience with HP, Sun, Cisco, Citrix, F5 and EMC hardware. As well as assisting to troubleshoot hardware issues with on-site operations team.Reviewing solution BOMs for validity and ensuring components are delivered on time through use of an order management system. Processing from initial quotation through to delivery on-site.Software experience with Microsoft Windows operating systems, both domestic and enterprise.Cabling and installation material handling, including CAT5e/CAT6 fabrication and testing.Handling of faulty equipment via RMA's with suppliers, helping to ensure that customer SLA's and expectations regarding break/fixes are met.Mange receipt of goods in and distribution out of London based warehouse. Updating stock management system and asset tag application.Experience with both import and export globally, including compliance to export regulations.Overseeing deployment of new COEP inventory management system within EMEA (London, Frankfurt and Dublin). Including re-training of affected staff.Aided in implementation of data destruction processes from HDD and tape media to ensure compliance to business and ISO standards. Show less

Stevenage, United Kingdom

Working within the PC World Stevenage store providing day to day stock and merchandising management as well as supporting the customer services department. Supervision of team of 5 as part of the role.Ensure the shop floor is merchandised to high standard to meet business needs. Undertake regular auditing of stock within the store ensure that profits are maintained, and customers better served.Leading the roll-out of the Collect@Store initiative supervising its initial weeks of… Show more Working within the PC World Stevenage store providing day to day stock and merchandising management as well as supporting the customer services department. Supervision of team of 5 as part of the role.Ensure the shop floor is merchandised to high standard to meet business needs. Undertake regular auditing of stock within the store ensure that profits are maintained, and customers better served.Leading the roll-out of the Collect@Store initiative supervising its initial weeks of deployment.Improving warehouse layout to ensure optimal flow of goods and minimal storage requirements.Tasked with improving handling returns of faulty goods reducing charge backs cost to store budget. Show less

Stevenage, United Kingdom

Working part-time hours within the fresh foods department specialising in fresh meat and fish.Assisted in the implementation of new fresh meat counter during store refresh. Included taking a key role to train new starters to the department.Experience in using stock ordering system, using predicted sales and historical data to achieve adequate stock levels. Leading to improvements in sales and reductions is wastage.

Hnd, Computing And Multimedia

Modules completed with Merit and Distinction levels

A Levels, Business And Computing

Achieved Grades C in Business and grade C in Computing A-Levels.

Gcse, English, Mathematics, Science, French, Art, It, Geography

Achieved grades B or C in all subjects