Neil Clarke-Strange Email & Phone Number

Manchester, United Kingdom

Manchester, United Kingdom

After commencing my role as a Training Manager I have continued to build my capability and my career in L&D with the One Advice Group where I have also led the training team and latterly diversified taking responsibility for HR and recruitment activities. I have led a variety of teams and capabilities while priding myself on creating first class inductions that welcomed colleagues to the business and transitioned to a continuous learning experience.Key Achievements:• Designed and delivered bespoke full induction and training programmes that engage and educate colleagues making them productive and confident in their roles• Launched a PDP process to maintain staff skills & knowledge, enhance soft skills and up skill product knowledge to increase productivity• Implementation of Apprenticeship Levy• Established training MI dashboard leading to functional and business efficiencies • Created a module based Management Development Programme to enhance coaching, communication, presentation & feedback skills.• Supported completion of Institute of Sales and Marketing accreditation leading to the offer of levels 2 & 3 qualifications to colleagues.• Partnered with HR to achieve silver level “Investors in People” Responsibilities:• Design and delivery of bespoke, efficient and consistent induction, training and management development materials• Delivery of proactive employee and customer centric solutions inline with key organisational objectives• Managed department budgets • Continuous development of materials ensuring they remain fit for purpose and in line with OFT and DEMSA guidelines• Ensure industry compliance achieved through design and delivery of regulatory refresher tests and a training materials sign off process achieved with 100% accuracy in training records

Manchester

After starting in operations roles up to Team Manager level I then moved to a Senior Trainer role before being promoted to Training Business Partner where I managed a training team and led the delivery of training and induction activity across the Manchester contact centreKey Achievements:• Creation of the Manchester Contact Centre training department by:• Recruiting and inducting a team of 5• Creation of best practice induction and training processes and procedures that met the needs of the local business• Partnered with managers to undertake a site TNA that identified the full training requirements of the business to meet objectives• Established a bank of training materials (Sales, Customer Services, Systems & Regulatory processes) that was successfully launched in Manchester and later extended to other sites. • Reduce training costs by using company e-learning programme• Achieved V1 award in order to verify trainers to deliver the ILM programme across 4 sites and various branches nationwide Responsibilities: • Line management responsibility for 4 trainers and 1 administrator including performance management, monitoring and calibration of delivery style and measuring effectiveness• Coordination of all local training activity including sourcing of external training providers and managed local costs in line with department budget• Maintained training records to display an accurate reflection of all staff skills and abilities• Partnered with local stakeholders to keep knowledge / awareness of company activity up to date• Worked with compliance to ensure staff were effectively trained to meet industry and company guidelines and followed up with call monitoring to ensure success• Networked with external industry peers to keep training offerings relevant and fit for purpose• Completed regular updates for company Head of L&D based in Leicester• Worked with regional Training Business Partners to ensure a consistent approach to training

Peterborough, United Kingdom

As an NVQ assessor role in warehousing and distribution I supported learners through the completion of an on-the-job NVQ qualification. In this role I also assessed occupational competence in warehousing and distribution, retail, customer service, business administration and quick service. I also generated new business with new and existing clients and placed candidates into work placements.