Neil Clarke-Strange Email & Phone Number

Manchester, United Kingdom

Manchester, United Kingdom

• After commencing my role as a Training Manager I have continued to build my capability and my career in L&D with the One Advice Group where I have also led the training team and latterly diversified taking.
• Designed and delivered bespoke full induction and training programmes that engage and educate colleagues making them productive and confident in their roles
• Launched a PDP process to maintain staff skills & knowledge, enhance soft skills and up skill product knowledge to increase productivity
• Implementation of Apprenticeship Levy
• Established training MI dashboard leading to functional and business efficiencies
• Created a module based Management Development Programme to enhance coaching, communication, presentation & feedback skills.

Manchester

• After starting in operations roles up to Team Manager level I then moved to a Senior Trainer role before being promoted to Training Business Partner where I managed a training team and led the delivery of training and.
• Creation of the Manchester Contact Centre training department by:
• Recruiting and inducting a team of 5
• Creation of best practice induction and training processes and procedures that met the needs of the local business
• Partnered with managers to undertake a site TNA that identified the full training requirements of the business to meet objectives
• Established a bank of training materials (Sales, Customer Services, Systems & Regulatory processes) that was successfully launched in Manchester and later extended to other sites.

Peterborough, United Kingdom

As an NVQ assessor role in warehousing and distribution I supported learners through the completion of an on-the-job NVQ qualification. In this role I also assessed occupational competence in warehousing and distribution, retail, customer service, business administration and quick service. I also generated new business with new and existing clients and.